1. What does " no media inserted, please insert compatible media" mean and how to fix it?

    Nowadays, there are many drive/media compatibility problems, and our suggestion is that you should try using a different brand/format media. Or, you can check your writer's manufacturer site for a list of recommended media to use and also check if there are any firmware updates available for your Writer.
    Other great website for compatibility information:


  2. What does "task_2 Error=122" mean?

    This error may be caused by compatibility problems.
    We suggest you try using a variety of different brands/speeds media. Check your writer manufacturer's site and the computer manufactures site for a list of recommended media to use with your writer, meanwhile, please check if there is any firmware update for your writer.
    If you still have the same problem, please send DVDFab log file to us. We will check where the problem is.

  3. How to set the default output media size as DVD5 or DVD9?

    Please open "Common Settings" window, select DVD Copy, then you can find the setting "Default output size as DVD5  or DVD9". Once you set as DVD5, you will always copy DVDs as DVD-5 size output. There will be always compression involved unless you manually change to DVD-9 at the main interface before you actually trigger the copying process.

  4. Can I change the writable media (DVD5/DVD9) size?

    Yes, you can. Please open "Common Settings" window, click on "Write" in the left navigation bar, and then you can adjust the writable media size for DVD5 or DVD9. Generally speaking, the default size would be the most safe size for backing up movies.

  5. How can I know the brand and type of DVD drive/writer?

    Please follow the instruction to get the brand and type of your drive/writer. Right click "My computer"-->Choose "Property"-->Choose "Hardware"-->Choose "Device Manager" to search the information.

  6. What does "DVDFab - The ultimate DVD copying/converting/burning software has stopped working" mean?

    There must be some programe files that become corrupted.

    Please uninstall the current version, and then visit http://www.DVDFab.cn/download.htm to download and install the latest version to see the result.

    If you still have problem, please list the step you went through and send us the log file via our contact page http://www.DVDFab.cn/contact.htm

  7. What does "Task_3 failed Error 100" mean?

    It means verify failed. Please open "Common Settings" window, click on "Write" in the left navigation bar, disable the option "Verify disc after finished burning"  for now.

  8. What does "Task_2 Error=105" mean?

    Task_2 Error=105 means that files are too big to fit on a DVD+/-R(W). Please burn the materials to a dual layer disc.
    You can also open common settings window, click "Write" in the left navigation bar, and then adjust the writable media size for DVD5 or DVD9 to larger size to hold more materials.

  9. What should I do if DVDFab can not recognize the movie in drive properly?

    If your DVDFab can't recognize original movies from DVD drive very well on your computer, please start the movie with your media player (like PowerDVD) for a few seconds and then start the DVDFab to access the movie. Once DVDFab starts analyzing the movie, you can turn off your media player.

  10. Does DVDFab support to make region free DVD?

    Yes, the backup DVD made by DVDFab is region free. DVDFab supports to remove all common copy protections, like CSS, RC, RCE, APS, UOPs, etc. Please visit http://www.DVDFab.cn/manual/settings/Protection to get more details.