1. What should I do if my phone is not listed as one mode at the navigation panel?

    Please navigate DVD Ripper to Cell Phone mode,  then drop down the profile selection menu to check if there is a profile for your cell phone. If not, you can use MP4 mode to convert for your phone for the time being.

  2. What does "Error while reading! Please choose what to do? retry, abort, ignore, ignore All" mean and how to fix it ?

    There should be some files on original movie disc that can't be open or read, in this case, you can try either of the following:

    1. Clean this movie disc and your drive tray first, and then insert the disc in to see if DVDFab can read it successully;

    2. Go to the retail shop to change the disc for a new one if it is newly purchased;

    3. Open "Common Settings" window, click on "Read", select "Ignore all the reading errors automatically", then try again to see the result;

    4. Go to "Common Settings/Pathplayer" setting panel, deactivate pathplayer to copy this DVD again to see if this works.

  3. I’m already a DVDFab 8 registered user, can I use DVDFab 9 directly for free?

    Yes, of course. Though it’s a great upgrade from DVDFab 8 to DVDFab 9, it’s totally free for DVDFab 8 users to use DVDFab 9.

  4. Can I convert one movie title into multiple files splited by chapters?

    Please insert your original movie to DVD drive, select conversion option you want, choose the titles you need to convert, click on "Edit", open "Conversion Settings", set "Split" as "Split by Chapter".

  5. Can I use DVDFab products on MAC system?

    Yes, DVDFab has its Mac equivalent called DVDFab for Mac, which is downloadable at http://www.DVDFab.cn/download.htm

    You need pay for the Mac version to use on your Mac computer, even you have got the paid version of DVDFab Windows version.

    DVDFab for Mac requires Mac OS X v10.6/10.7, if yours is v10.5, please update first.

  6. Why can't I get discount price after enter the coupon code?

    Please note that the coupon code must be in upper case. You can simply copy and paste them directly.

  7. What does the error "Media inserted in Drive X is single layer. Please insert a double layer media to start the write process" mean?

    "DVD-5 or DVD-9" refer to different types of disks in capacities. DVD-5 (Single layer) disk usually has around 4.7GB free space, while DVD9 (Double layer) 8.5GB.

    1. Please set the Writable Media Size at the bottom of DVDFab main screen. If you have set as "DVD-9", you would be asked a dual-layer disc.

    Choose DVD-5, DVDFab will compress the material to make it fit one DVD-5 disc; Choose DVD-9, DVDFab will make a copy with no compression and burn to double/dual layer blank disc.

    2. Please set 4300 as Writable media (DVD-5) size in Common Settings/Write window, then recompress your DVD to DVD-5 size for fitting on to a DVD5 blank media.

  8. Can I burn Blu-ray movies to DVD disc?

    Yes, you  can. There are two options to do that:

    1. Blu-ray Copy - Main Movie mode: Choose DVD/Blu-ray writer as Target, set the output size in the lower area of DVDFab main screen as BD5 or BD9.

    Choose "BD5", DVDFab will compress the material to make it fit on one BD5/DVD5 disc;
    Choose "BD9", DVDFab will compress your blu-ray titles to BD9/DVD9 disc.

    Note: The created DVD disc can not play on standalone DVD player, since Blu-ray Copy won't transfer Blu-ray format  to DVD standard,  files on this DVD disc are still m2ts format.

    2. Blu-ray to DVD Converter: This option will generate a DVD-video disc in standard DVD format, which can play well on standalone DVD players.

  9. How can I transfer the registration information from DVDFab 8 to DVDFab 9 in order to use DVDFab 9?

    As DVDFab 8 users, you can use DVDFab 9 for free. You just need to login our Member Center to register DVDFab account with the email account you used to purchase DVDFab 8 products. If you already have account in Member Center, this account is good for using. And with your DVDFab account, you can activate your DVDFab 9 products according to your DVDFab 8, since DVDFab 9 products are registered via DVDFab account. Our Member Center can be accessed at: http://www.DVDFab.cn/member.htm

  10. Can I use my DVD burner to burn Blu-ray movies?

    No. DVD writer does not support Blu-ray format. You need a Blu-ray writer to copy and burn Blu-ray movies.