1. How to change the aspect ratio for converted files?

    Please click on "Video Effect Settings", then you can change the aspect ratio there.

  2. Is there a Mac version of DVDFab 9?

    Sure, you just need to select the Apple logo beside the Download button to get DVDFab 9 for Mac.

  3. How do I register DVDFab Media Player?

    Please refer to http://www.DVDFab.cn/how_to_register.htm

  4. What is miniso? What should I do if I created one miniso file?

    Miniso is a new ISO format produced by DVDFab. The .miniso file can be created when copying Blu-ray from disc to folder, or from folder to folder,  it is much smaller than the standard ISO file, only 1-2 MB, this will definitely save your hard drive storage spaces and valuable time from creating an entire ISO image file from source Blu-ray disc.

    The output .miniso file need to be mounted by DVDFab Virtual Drive, then it can be played by PowerDVD or other Blu-ray software player just like simulates a normal ISO image file. Please make sure that you have DVDFab Virtual Drive installed on your computer, you can get it here.

  5. Can I just order DVDFab File Transfer?

    Sorry, you cannot, as DVDFab File Transfer works only together with DVDFab DVD Ripper, Video Converter or Blu-ray Ripper, you can not use it alone. So, it is meaningless to purchase it alone.

  6. How to save space for Blu-ray movie compression?

    You can select “Remove HD audio” (convert Dolby TrueHD to Dolby AC3, convert DTS-HD Master Audio to DTS) in "Common Settings/Blu-ray Copy" to save space for video when compression is needed.

  7. Should I install third party driver for Blu-ray reading?

    No. DVDFab software includes internal UDF 2.50 parser to read Blu-ray, so there is no need to install third party driver.

  8. Can I get refund for my purchased DVDFab product?

    Sorry to say that we do not accept refund request since we hae declaimed that you should try it to make sure it works before you buy at http://www.dvdfab.cn/order.htm. That's to say, when we see your order coming in, we consider that you have evaluated our products by yourselves, so you should have learned what it is capable of, what it does not do. Thanks for your understanding.

  9. Is passkey 9 free for existing customers?

    That depends. There are two kinds of existing customers, paid existing customers and free existing customers. Paid customers can always enjoy the free upgrade policy, major upgrades and minor updated inside a major version, as long as their licenses are within the validity period. However, if you got your licenses from our previous giveaway campaign, then you will have to pay a certain upgrade fee if you want to jump from an earlier major version, such as version 8, to a later major version, such as version 9. But the minor updates are still free as long as your licenses are not expired, such as from ver. to ver.

  10. Does Passkey 9 require a live internet to work properly?

    Yes, there are two reasons for requiring a live internet connection:

    1). To activate Passkey 9, the program needs to connect to DVDFab server to verify your account information;

    2). To decrypt DVDs and Blu-rays, Passkey 9 needs to connect to DVDFab’s online decryption databank, as the decryption process now is cloud-based.