1. Where can I get the full price list of DVDFab Products?

    A full price list of DVDFab products is available at http://www.DVDFab.cn/pricelist.htm.

  2. What kind of payment method do you accept?

    Our payment platform is RONHAN.

    You can pay via VisaCard, MasterCard, and JCB (Japanese exclusive).

    Note: We do not accept PayPal for the time being.

    Please choose one which best fits your situation.

  3. Can I use DVDFab products on MAC system?

    Yes, DVDFab has its Mac equivalent called DVDFab for Mac, which is downloadable at http://www.DVDFab.cn/download.htm

    You need pay for the Mac version to use on your Mac computer, even you have got the paid version of DVDFab Windows version.

    DVDFab for Mac requires Mac OS X v10.6/10.7, if yours is v10.5, please update first.

  4. Why can't I get discount price after enter the coupon code?

    Please note that the coupon code must be in upper case. You can simply copy and paste them directly.

  5. What currencies are acceptable?

    For VisaCard/MasterCard holders: currently accepted billing currencies are US dollar, Austrilian dollar, European dollar, Great Britan Pound, Hongkong dollar, and Russian Ruble; 

    For JCB (from Japanese market only) holders: currently accepted billing currency is Chinese RMB only.

    The exchange will be automatically done by the VisaCard/MasterCard issuing bank without additional costs.

  6. Which software is free in your company? Where can I get it?

    A list of freeware from DVDFab: HD Decrypter, Virtual Drive, Free DVD, Region Set, Passkey Lite.

    They are downloadable at http://www.DVDFab.cn/free.htm.

  7. Can I get refund for my purchased DVDFab product?

    Sorry to say that we do not accept refund request since we hae declaimed that you should try it to make sure it works before you buy at http://www.dvdfab.cn/order.htm. That's to say, when we see your order coming in, we consider that you have evaluated our products by yourselves, so you should have learned what it is capable of, what it does not do. Thanks for your understanding.

  8. How to register DVDFab products?

    Please refer to http://www.DVDFab.com/how_to_register.htm

  9. How can I login User Center to get user rights?

    Please follow the step-by-step guides to register and login DVDFab User Center.

    1. Please visit http://www.DVDFab.cn/member.htm, click on "Register" button, fill in the E-mail address you used to purchase DVDFab product and identifying code, then you will get an confirmation E-mail with the link to set password.
    2. After setting your password, go back to http://www.DVDFab.cn/member.htm to login user center, where you can change E-mail, download key, renew and upgrade DVDFab products, subscribe or un
    subscribe DVDFab newsletter, etc.
    3. If you already have an user account, but you lost the password, please click "
    Forgot Password" to reset it.

  10. What should I do if I got "unable to execute file" notice as installing the latest update of DVDFab?

    This issue may caused by following issues:

    1) Check if your internet security settings has prevented DVDFab.EXE file from executing;
    2) To install software, you must have Administrator's right if you are using Windows Vista or Windows 7.
    3) You'd better download the setup file firstly, then install on your computer, please don't upgrade and install DVDFab on-line directly.