1. Where can I upgrade to the latest version of DVDFab?

    You can always get the latest version of DVDFab at http://www.DVDFab.cn/download.htm.

  2. When will my upgrade date begin after ordering renewal?

    Calculations on new expiration date of renewed orders:

    1. Renewals made before the original order expires: The renewed licence lifespan shall be added to the current one.

    2. Renewals made after the original order expires: The renewed licence lifespan shall take effect immediately.   

    Our suggestion: You'd better renew your DVDFab license before it actually expires, since if your license expires, you shall not be able to update to new versions, nor receive technical response.

  3. How long will it take to get your support response?

    Generally, we'll reply to you within 48 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours. Please do contact us again after 72 hours if you do not get a response from us.

  4. Do you provide Telephone Support?

    Sorry, we don't provide Telephone Support, at least for now. You can reach our support team at http://www.DVDFab.cn/contact.htm.
    Please describe your problem in detail, so that you can get detailed feedbacks from our service staffs.

  5. Can I purchase the backup CD of DVDFab as I ordering?

    Yes, you can add Backup CD into you shopping cart, which shall cost you an additional $11.99.

    Please go to DVDFab online store at http://www.DVDFab.cn/order.htm.

  6. Why can't I open the key file?

    The key file is associated with DVDFab software installation. If you have not installed DVDFab or the version and key don't match, you can’t open the key directly.

    Please right click on the key file and select the "Open with..." option, if DVDFab 8 Qt appears, click on that and click OK, otherwise click Browse and navigate to and select DVDFab.exe in the \Program Files(x86)\DVDFab 8 Qt folder to register.

    You can also right click on the key file, choose notepad to open it, then copy and paste to register on the welcome screen of DVDFab.

  7. How can I check if I have registered correctly or not?

    If the registration is done right, you should find your name and license number on the Welcome screen of DVDFab. If so, all trial version restrictions are automatically lifted.

  8. What if I lost my licence code (key file)?

    On this condition, you can:

    1. contact us at http://www.DVDFab.cn/contact.htm, then our service stuffs can send you back your licence code (key file), or

    2. login DVDFab Member Center at http://www.DVDFab.cn/member.htm to retrieve your licence code (download your key file) at your end and, at any time you need.

  9. Why doesn't my software detect the new major version?

    This feature calls for internet connection. Furthermore, make sure your firewall, anti-virus software, or anti-spyware software allows DVDFab to connect the internet.

  10. How long can I use your trail version?

    All our products are sold as "try-before-you-buy" software. You can try them 30 days for free, which is long enough for you to test the program's functionality.