1. How can I save and send the log files to your support team?

    Please open Common Settings window, click on "Diagnosis", make sure that all the log files are enabled (DVDFab_internal.log, DVDFab_burn_vso.log, DVDFab_process.log) before you use DVDFab, if they are not, you won't get the log files saved.

    The default location of your logs is:

    Win7--C:\Users\User Name\My Documents\DVDFab\Log
    Vista--C:\Users\User Name\Documents\DVDFab\Log
    XP--C:\Documents and Settings\User Name\My Documents\DVDFab\Log

    Please locate the "DVDFab" folder following that path, and then zip the "log" sub-folder in "DVDFab" folder and send it to service@DVDFab.cn. We will check where the problem is..

  2. Why was my standalone DVD player unable to play burnt disks due to area limitations ?

    Please check which standard (PAL, NTSC or SECAM)  your original movie disc is and your standalone DVD player supports. We don't touch the conversion between them now, so the burnt disc still keeps the standard of the original disc. If the standard can not be supported by your standalone DVD player, you will get the "area limitations" notice.

  3. Can I recover system when the system is dead?

    Yes, DVDFab PC Backup will help users to recover system from backups when your system is totally dead.

    After you activate the software, the software will ask you to create emergency disc, this is to help users to create a bootable WINPE disc ( This is a customized system data disc to contain all your system data) on USB drive or DVD. When the system is down, or users can not start system, 

    You may recover your system and data from the emergency disc directly just like reinstall your system from a DVD disc. But remember, you need to create create emergency disc first.

  4. What does "There are no space in C: drive" mean?

    DVDFab Blu-ray Copy needs at least 100 GB of Free Hard Disk Space.
    Before the content of the blu-ray movie is burned into the blank disk, DVDFab must finish certain decoding and encoding jobs which require some amount of free space on the hard drive to store data. 100 GB free hard disk space mentioned here is just for this issue. You can set the output directory and temporay directory to the other drive which has enough free place in "General" settings window.

  5. Which mobile device does DVDFab File Transfer support?

    It supports iPod, PSP and ZUNE for now, and more will be added in the future.

  6. Can I compress Blu-ray movies to BD25 disc?

    DVDFab "Blu-ray Copy" can compress a Blu-ray disc in 50GB size onto samller discs, including BD 25, BD 9, BD 5, without noticeable quality loss.

    Full Disc mode-compress BD 50 to BD 25;
    Main Movie mode-compress BD 50 to BD 25/BD 9/BD 5.

  7. How to convert movies for archos?

    Please use DVDFab DVD Ripper -PVP option, insert original DVD into your DVD drive, select the titles you want, set "Profile" as ARCHOS format at the bottom of Main Interface to convert.

  8. What is the difference between Emergency-disk and System Backup, which one is better?

    Emergency disc and system backup are two different ways to restore system. Emergency disc is to backup all your system data onto a DVD disc or USB hard drive, when your system fails to start, you may restore the system from the emergency disc. Moreover, Emergency disc enables users to transfer system from one PC to another. Backup the system of the original PC to emergency disc, restore the system on the target PC from the emergency disc.

    System backup is to backup your system data into a different partition or drive. Users may restore the system disc (disc C) from the backup in case the system can start but not function properly.

  9. How to disable DVDFab File Transfer from poping up if I don't want to use it?

    Please open "Common Settings" window, click on "File Transfer", disable this option to stop File Transfer starting up after conversion is done.

  10. Can I convert movies with audio only?

    Yes, you can. 

    DVDFab DVD Ripper, Blu-ray Ripper and Video Converter offer "Audio" mode, by which you can convert DVD, Blu-ray or any other instant video file into several kinds of audio files, like mp3, mp4, aac, wma, wav and etc. It's easy, fast and efficient.