1. How long it will take me to receive the license code after making my purchase?

    Generally, it will take only a couple of minutes. You will receive the license code via E-mail, so make sure the e-mail account you offer is valid.
  2. Do you provide technical support for trial users?

    Absolutely! Should you have any question when using DVDFab iFoneRestore, just write an e-mail to service@dvdfab.cn, our support team will get back to you within 48 hours.
  3. What’s the difference between the trial version and the registered/paid version?

    There’s no difference in what data will be displayed in the application. However, with the trial version, you cannot recover the data to your computer. You need to pay for a license to do that.
  4. What is the deadline I can get my refund? And what is the refund policy of DVDFab PC Backup?

    DVDFab refund policy is appropriate for all products on DVDFab official website, for more details, please refer to: http://www.dvdfab.cn/purchase-policy.htm

  5. What is the free trail policy of DVDFab PC Backup?

    DVDFab PC Backup is a try-before-buy PC backup software, we provides users product trial with full functions presented free of charge for 30 days.

  6. How to use DVDFab PC Backup in a new PC?

    If there is something wrong with your PC hardware, please feel free to contact us. DVDFab service team will help you reset the registration code. And then you can activate DVDFab PC Backup installed on your new PC with the origianl registration code still. If you have multiple PCs, I suggest you purchasing more licenses in case you need to use DVDFab PC Backup running with them.

  7. What is registration code, and how to activate DVDFab PC Backup?

    Registration code is the only proof to use your DVDFab PC Backup, and each registration code can only be applied on one solely identifiable PC. You shall keep it properly.

    Usually when you complete the purchase, you will receive an email containning the registration code from DVDFab service center, which is the key to activate your DVDFab PC Backup. Before activating DVDFab PC Backup, you shall download and install a DVDFab PC Backup first, and then input the registration code on the activation windows after you run this software. And if you have tried the trail version before buying this product, you can click the Activate Now button at the bottom left corner to bring the activation window back, and then input your own registration code to transfer the trail version to paid version.

  8. Why there are no years subscription for DVDFab PC Backup?

    Once you purchase DVDFab PC Backup, you are entitled to have a lifetime use, and enjoy permanent service and upgrade totally for free.

  9. Why do I select the Pro version over the Free version?

    The answer to this question is slightly different on Windows and Mac platfrom.

    If you are using the Windows OS: The Free version will satisfy you if you do not need to playback DVD&Blu-ray discs, or do not need the Blu-ray menu support;

    If you are using the Mac OS X: The Pro version can let you playback Blu-ray discs with the native Blu-ray menu.

  10. What's the difference between the App Store version and the regular Free version on your website?

    Gerenally speaking, the Mac App Store version is a free version which is slightly different from the regular Free Version you see on our official website, in terms of features and functionailites. Due to the strict rules and regulations Apple App Store puts on the developers, the App Store version is a limited function version, but we will try our best to make that difference the smallest.