There are several possible reasons:
1. There is no space at the beginning or the end of the code; otherwise the code is recognized as an invalid code.
2. Don’t mix up the Windows and Mac version products, which are completely two different products and have separate licenses of each own.
The reasons could be one of the following:
1. Your E-mail service provider rejects E-mail from unknown senders, and out e-mail cannot reach to you.
2. It might be your E-mail setting, the e-mail containing your license code went to Trash directly. Have a look there.
3. You offered an invalid e-mail address when making the purchase.
4. There was a typo or minor mistake when you enter your e-mail which you did not even notice.
DVDFab refund policy is appropriate for all products on DVDFab official website, for more details, please refer to: http://www.dvdfab.cn/purchase-policy.htm
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