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  1. What if I lost my licence code (key file)?

    On this condition, you can:

    1. contact us at https://www.dvdfab.cn/contact.htm, then our service stuffs can send you back your licence code (key file), or

    2. login DVDFab Member Center at https://www.dvdfab.cn/member.htm to retrieve your licence code (download your key file) at your end and, at any time you need.

  2. Can I convert source files to VOB files?

    For the time being, DVDFab Video Converter does not support to convert source files to VOB files. We will support that in future versions.

    Note: DVDFab DVD Creator converts all kinds of video files into standard DVD format, which is VOB encoded, you may give that a shot.

  3. How to add external subtitles for the converted file?

    You can add the external subtitle for converted files in  "External Subtitle Settings" window. This feature is available at the Main Interface.

  4. Can I just copy movies to hard drive, then burn them to blank media later?

    Yes, you can. Please follow the steps as bellow:

    1. Insert the original movie into your DVD drive, after analyze, choose the copy option you want on main screen, click on the folder icon or the iso icon next to the target box to browse a save location on your hard drive. Then start the copy process.
    2. After copy, you will get a DVD folder which is in your save location.
    3. Then you can use "Write Data" option and choose the DVD folder as the source to burn to the writable disk later.

  5. Can you support conversion between PAL and NTSC?

    We don't touch the conversion between PAL and NTSC. If your original DVD is in PAL standard, then the backup DVD is also in PAL standard. The same applies to NTSC. 

    You can play the backup DVDs on your PC, since PC is PAL or NTSC free, but you may not be able to play them on standalone DVD player if it doesn't support PAL or NTSC format playback.

  6. Can I burn DVD disc with only one writer?

    Yes, you can. There are two ways of doing that:

    1. Copy your original DVD onto your computer HDD first, then burn the DVD folder to blank disc at any time later you want;
    2. Insert your original movie disc into your DVD drive, after analyzing, choose the same DVD drive as your target. After DVDFab rips the movie to Temp Directory on you computer HDD, DVDFab eject the original disc and ask for a blank one, then, just insert one blank disc to burn.

  7. Can I copy DVD-Audio disc with DVDFab?

    Yes, you can. Please use DVDFab DVD Copy-->Clone mode to copy and burn your DVD-Audio disc.

  8. What does "Not enough space on drive C" mean?

    DVDFab DVD Copy option needs at least 20 GB of Free Hard Disk Space.
    Before the content of the movie is burned into the blank disk, DVDFab must finish certain decoding and encoding jobs which require some amount of free space on the hard drive to store data. 20 GB free hard disk space mentioned here is just for this issue. You can set the output directory and temporay directory to other drives which have enough free place in "General" settings window.

  9. Can I copy entire movie to hard drive as only one VOB file?

    DVDFab DVD Copy can copy the full movie from original DVD disc off onto your computer HDD as standard DVD movie folder, which has a "Video_TS" sub-folder in it. Inside this "Video_TS" sub-folder are several or lots of VOB files. DVDFab does break the file structures of the DVD, let alone merging the VOB files into one single VOB file.

    Tip: DVDFab DVD Ripper has a ripping mode called VOB, its "VOB.passthrough" profile converts the entire main movie title to one single VOB file. You may give that a try.

  10. Why doesn't my software detect the new major version?

    This feature calls for internet connection. Furthermore, make sure your firewall, anti-virus software, or anti-spyware software allows DVDFab to connect the internet.

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    Notice that this coupon is only valid till:
    Aug 20, 2018

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