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  1. Where to buy Multi-Computer License?

    The Multi-Computer License is only available at DVDFab Member Center, and only those who already purchased DVDFab 10 can log in there to buy extra licenses.

  2. Why can't the Movie Server find my SATA hard drive?

    There are cases that the Movie Sever can find but not be able to identify your hard disk drive, especially when it is a brand-new HDD. When this happens, the Movie Server will pop up an alert and ask you to format the HDD first, you can just follow the guide to format the HDD into EXT4 file system. You can also format the HDD at Settings>Disk Manager. Be aware: do not power off the Movie Server or extract the HDD from the cabinet during the formatting process, otherwise, your HDD might get damaged.  

    In very rare cases, the Movie Server even might not be able to detect your HDD at all, when this happens, you need to get the HDD formatted on your PC, and the following steps tell you how to do that:

    1.     Connect the SATA hard drive to your PC via a USB to SATA converter;

    2.     Right-click My Computer > Manage > Disk Management, find the connected hard drive, which should be marked as Not Initialized;

    3.     Initialize the HDD using the GPT method.

    4.    Right-click the hard disk and select to create a new volume, format the disk is necessary.

    Also, you can format the HDD into EXT3 or EXT4 with other professional tools.

  3. How can I transfer the registration information from DVDFab 9 to DVDFab 10 in order to use DVDFab 10?

    As DVDFab 9 users, you can use DVDFab 10 for free. You just need to login our Member Center to register DVDFab account with the email account you used to purchase DVDFab 10 products. If you already have account in Member Center, this account is good for using. And with your DVDFab account, you can activate/authorize the products you have in DVDFab 10 products. Our Member Center can be accessed at: https://www.dvdfab.cn/member.htm

  4. Can I use my DVD burner to burn Blu-ray movies?

    No. DVD writer does not support Blu-ray format. You need a Blu-ray writer to copy and burn Blu-ray movies.

  5. What does "require an internet connection" mean when I copy Blu-ray movies?

    DVDFab Blu-ray related products, Blu-ray Copy, Blu-ray Ripper and Blu-ray 3D Ripper included, need access DVDFab server to decode AACS and BD+ copy protections. That means the computer you are runing DVDFab on has to be internet connected.

  6. What happens if I run out of my License Authorizations?

    If a licensee has used up all the authorizations his/her license grants, then he/she cannot authorize DVDFab 10 on more computers. But, he/she can deauthorize any computer anytime to make way for another computer.

  7. How to manage the media files of the Movie Server via Windows explorer?

    Aside from managing the media files directly from the Movie Server, users can also manage them from their PC. Here is how:

    1.    In the address bar of Windows explorer, enter \\Your Movie Server’s IP Address\share;

    2.    Among the six folders there, the one named sata is actually where all your media files copied by DVDFab 10 are stored, if you want to manage your previous ISO files made by DVDFab 10 with the Poster Wall feature, you need to copy them to sata\sata1\DVDFab ; and the one named sdcard is the built-in memory of the Movie Server, where all the system data are stored.

  8. Can DVDFab 10 continue to function when internet connection suddenly gets lost?

    DVDFab 10 can partly function without internet connection. Since DVDFab 10 needs to access internet for registration/authorization info and need valid internet to open DVD/Blu-ray/UHD movie discs, internet connection is strongly recommended for using DVDFab 10.

  9. What currencies are acceptable?

    For VisaCard/MasterCard holders: currently accepted billing currencies are US dollar, Austrilian dollar, European dollar, Great Britan Pound, Hongkong dollar, and Russian Ruble; 

    For JCB (from Japanese market only) holders: currently accepted billing currency is Chinese RMB only.

    The exchange will be automatically done by the VisaCard/MasterCard issuing bank without additional costs.

  10. Can I use "Nero" or "Imgburn" to burn?

    Yes, you can. DVDFab offers multiple options on choosing your favorite burning engines, you can make your own configuration at Common Settings->Write->Burning Engine,  currently, there are four options available: DVDFab Burning Engine, VSO Burning Engine, Nero Burning ROM, and ImgBurn.

  • Discount

    Storewide 20% Off is available.
    Go copy and apply the coupon code:

    DECP-FAB-OFF

    when you arriving at the checkout page.
    Notice that this coupon is only valid till:
    Dec 17, 2018

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