FAQ - View by Products
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Where can I enter the coupon code to renew my DVDFab?
Sorry that we only offer discount for ordering new options of DVDFab, not renewing for nowso there is no place to enter coupon code in the renewal order process.
Where can I upgrade to the latest version of DVDFab?
You can always get the latest version of DVDFab at https://www.dvdfab.cn/download.htm.
When will my upgrade date begin after ordering renewal?
Calculations on new expiration date of renewed orders:
1. Renewals made before the original order expires: The renewed licence lifespan shall be added to the current one.
2. Renewals made after the original order expires: The renewed licence lifespan shall take effect immediately.
Our suggestion: You'd better renew your DVDFab license before it actually expires, since if your license expires, you shall not be able to update to new versions, nor receive technical response.
How long will it take to get your support response?
Generally, we'll reply to you within 48 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours. Please do contact us again after 72 hours if you do not get a response from us.
Do you provide Telephone Support?
Sorry, we don't provide Telephone Support, at least for now. You can reach our support team at https://www.dvdfab.cn/contact.htm. Please describe your problem in detail and submit the problem using the contact form or use the Online Chat button to send us instant message, Online Chat is available 9:00 - 18:00 (GMT + 8) 11:00 - 19:00 (JST) 21:00 - 06:00 (EST) , Monday to Friday.
Can I purchase the backup CD of DVDFab as I ordering?
Nope. The backup CD option is not available any longer. You will get your DVDFab products for use by downloading it from DVDFab official website and activating it with the registered DVDFab account info.
Why can't I open the key file?
For DVDFab 8 and previous versions of DVDFab, the key file is associated with DVDFab software installation. If you have not installed DVDFab or the version and key don't match, you can’t open the key directly.
Please right click on the key file and select the "Open with..." option, if DVDFab 8 Qt appears, click on that and click OK, otherwise click Browse and navigate to and select DVDFab.exe in the \Program Files(x86)\DVDFab 8 Qt folder to register.
You can also right click on the key file, choose notepad to open it, then copy and paste to register on the welcome screen of DVDFab.
How can I check if I have registered correctly or not?
On the "License Info" window, you will see your registered email account, Update Expire Time and Status as "Activated".
If you are our Prime Member, you will see "Prime Info" option rather than "License Info" under the Menu list.
What if I lost my licence code (key file)?
New versions of DVDFab since DVDFab 9, no longer use license code or key file for the registration, as it uses online verification method since. All you need to do is to use your DVDFab Member Center account and login password to activate and authorize DVDFab 9/10/11.
If you forgot your password, you can reset it here: https://www.dvdfab.cn/member.htm?a=reset_pw&t=per
Or simply contact our support team for help.
Can I convert source files to VOB files?
For the time being, DVDFab Video Converter does not support to convert source files to VOB files. We will support that in future versions.
Note: DVDFab DVD Creator converts all kinds of video files into standard DVD format, which is VOB encoded, you may give that a shot.