1. My Blu-ray reader/writer is not recognized by DVDFab 11/12 via Microsoft Remote Desktop, how can I fix it?

    This is not a DVDFab issue, but you can follow illustration on this page to adjust your system setting to solve this issue: https://gilsmethod.com/solution-burn-dvd-cd-remote-desktop

  2. While converting Blu-ray, the FPS slowly becomes "0", what can I try?

    While you encounter issue like this, you can try these first:

    1. Give Passthrough profiles a try and see if the process can go through or not. 

    2. Go to Common Settings>General>A/V Codec, tick the "Disable all GPU codecs for decoding and encoding" box and uncheck the option "Enable Lightning-Recoding when applicable (accelerate H.264 software decoding and encoding)" to convert again and see the result. 

    3. If it doesn't help, please provide dvdfab_internal.log file and fabcheck_internal.log file to service@dvdfab.cn for troubleshooting. 


  3. Got error message "DVDFabxxx.pkg" can't be opened because Apple cannot check it for malicious software, what to do?

    While on macOS, upon installing DVDFab you receive the message ""DVDFab11061.pkg" can't be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information." please go to the Mac System Preferences > Security & Privacy > General, set the "Allow apps to run from" to "identified developers". 

  4. What is Enlarger AI?

    With the Super-Resolution technology delivered by DVDFab Enlarger AI (sold separately), the world's 1st AI-powered, deep learning capable video upscaling solution available to general consumers, you can enhance the video quality of old DVDs from SD (480p) to stunning Full HD (1080p). Here you can get more information about it: https://forum.dvdfab.cn/forum/software-support-english/dvdfab-enlarger-ai/374874-new-enlarger-ai-faq

  5. How can I know whether my PC meets the requirement for using Enlarger AI?

    Before the process of converting with Enlarger AI starts, DVDFab will check and list the specification of your graphics card, so that you can know whether your graphics card and its memory are power enough or not. 

  6. What graphics card do I need if I want to convert with Enlarger AI?

    GeForce 10 series and above, with GPU Memory 3GB and above, and Driver version needs to be 410.48 or above.

  7. On macOS Catalina, my DVDFab got stuck at "logging in..." window. What shall I do?

    On macOS 10.15 (Catalina), if you encounter an issue like this, please go to Documents, find the DVDFab folder and rename it to run DVDFab again.

  8. What can I do if DVDFab failed to connect to server/internet?

    While DVDFab is trying to access the server/internet via VPN (especially NordVPN), you could get an error message like "Failure connecting to DVDFab Server! Your Host File has been modified...", DVDFab is likely got blocked by NordVPN, you can go to the Settings panel of NordVPN, turn off the "CyberSec" feature, it should solve the issue. 

    In case that this "CyberSec" feature is already turned off, please go and check the HOST file, here is more information: https://forum.dvdfab.cn/forum/dvdfab-english/general-questions/347030-how-to-correct-the-host-file


  9. What is the different between using DVD to Blu-ray Converter and convert DVD to Blu-ray with Enlarger AI?

    DVD to Blu-ray Converter is to convert DVD movie into Blu-ray Format; while converting DVD to Blu-ray with Enlarger AI, it is the video quality that is changed, the video is upscaled from SD (480P) to Full HD (1080P).

  10. Why it will not copy to a blank DVD, I can copy to the hard drive only- any suggestions?

    Normally, this happens when you choose your hard drive as the target in the SAVE TO box, to correct this, all you need to do is to click on the down-triangle in the SAVE TO box, and choose your burner for the target. 

    As for the movie disc has already been saved to the hard drive, you can load it as source to DVDFab Copy-Clone/Burn mode to burn it to blank media, so you don't need to go through the copy process again. 

    And this is the same for Blu-ray copy.