1. How to deauthorize DVDFab 11 from the current PC?

    There are two ways to deauthorize DVDFab from a certain computer.

    1. You can deauthorize DVDFab through DVDFab Member Center at https://www.dvdfab.cn/member.htm. Use Member Center > License Authorizations > Deauthorize All to proceed, this button can be used once a year.

    2. In DVDFab program, click on the Menu button on the right top corner, find Deauthorize button to do it. For more detail about deauthorize, please refer to: https://www.dvdfab.cn/how_to_register.htm 

    And if you cannot accomplish either of the above, you can contact our support staff for help. 

  2. What to do if my drive becomes a brick due to unexpected power off or program crash?

    Do not power off, disconnect the UHD drive or close the UHD Drive Tool while the downgrade process is in progress! Otherwise, it may cause your drive to be screwed and very likely to become a brick.

    However, if this does happen! No necessary to panic, either! Before the downgrade process, the UHD Drive Tool shall back up your old firmware first. The later versions of the UHD Drive Tool shall be able to restore your previous firmware back.

  3. Why is my computer not seeing my UHD drive even it is connected?

    Is this case, please try the following:

    a). Disconnect, reconnect the UHD drive and then reboot your computer;

    b). Manually enable the UHD drive from the Device Manager. 

  4. Do I need to download separately or will I be able to update automatically to new versions of DVDFab 11?

    You can download the latest version of DVDFab 11 at http://www.dvdfab.cn/download.htm and install it manually to get update.

    When new version is available, you will get notification upon DVDFab 11 starts up , and you can choose to update it online. 

  5. Is there a PDF manual for DVDFab 11?

    You can download manual for DVDFab 11 here: https://www.dvdfab.cn/manual?trackID=navemenuL

  6. I have installed DVDFab 11 and now I have both version 10 and version 11. Can I uninstall DVDFab 10?

    Sure, you can uninstall DVDFab 10 if you don't want to keep both versions. DVDFab 11 keeps all the features that are available in DVDFab 10, no need to keep both.

  7. How to install DVDFab 11 to a different directory?

    Double click on the Installer, on the installation window, click on "Custom" to choose a different directory and then click on "Quick Install " to continue.

  8. How to change the skin theme of DVDFab 11?

    Please click on the Skin button on the right top corner of DVDFab 11 to choose the theme you prefer.

  9. Is there a Mac version of DVDFab 11?

    Yes, DVDFab 11 for mac version is available at http://www.dvdfab.cn/download.htm

  10. What operating system by Microsoft does DVDFab 11 support?

    The supported operating system covers Windows 10/8.1/8/7.