1. Do you have Mac version of Media Recover for Blu-ray?

    No, currently only the Windows version is available, and it supports to run on Windows 10/8.1/8/7.

  2. Do you have Mac version of Media Recover for DVD?

    No, currently only the Windows version is available, and it supports to run on Windows 10/8.1/8/7.

  3. What is the difference between Video Converter and DVDFab Video Converter Pro?

    Video Converter is to convert video files from one format to another, it is included in the DVDFab 12. 

    DVDFab Video Converter Pro contains 3 items, which are Video Converter, DVDFab Toolkit, and VideoCruise. 

  4. Is Video Enhancer AI part of the DVDFab All-In-One package?

    No, Video Enhancer AI is a separate program, it's not part the of DVDFab All-In-One package. 

     

  5. Is VideoCruise available for DVDFab 365 subscribers?

    Yes, the DVDFab 365 subscribers can get it, you can get the key from Member Center.

  6. Can you tranfer Photo Enhancer AI to another PC?

    Yes, you need to deauthorize it from the former installer then reinstall and authorize it on the new PC.

  7. I have DVDFab Multi-Authorization for 3 PCs, can I install it to another PC?

    Yes, you can install it on another PC. The 3 PC license will enable the license under your account to be able to run on total 4 computers. 

  8. Does DVDFab All-In-One Lifetime Gift include Photo Enhancer AI?

    All-In-One includes all the programs inside DVDFab 12. Photo Enhancer AI is a stand-alone program, it is not included in All-In-One. 

  9. The website says tools are ready to release and others coming soon. If I buy it now, will I get the new tools as they are released or do I need to make separate additional purchases to buy those tool

    We will keep updating those tools to the new release of DVDFab Toolkit.  If you buy it now, you will get the new tools as they are released, no need to purchase them separately.

  10. Try to start DVDFab, got "Error message Error at hooking API "LoadString A" Dumping first 32 bytes:...", what to do?

    Error message Error at hooking API "LoadString A" Dumping first 32 bytes: 48 88 c4 48 89 58 08 48 89 70 10 57 48 83 ec 40 41 8B f9 49 8b d8 33 f6 4c 8d 40 e8 45 33 c9 89.

    -- While you get the above error message upon starting DVDFab, please follow these steps to have a try:
     1. Uninstall DVDFab
     2. Run CCleaner or similar tool to remove registry of DVDFab 11
     3. Reboot PC
     4. Redownload DVDFab from https://www.dvdfab.cn/download.htm 
     5. Install and run DVDFab as administrator