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  1. Can I just order DVDFab File Transfer?

You don't need to purchase it now, as DVDFab File Transfer is a free product, which works only together with DVDFab DVD Ripper, Video Converter or Blu-ray Ripper, you can not use it alone.

  1. How to save space for Blu-ray movie compression?

You can select “Remove HD audio” (convert Dolby TrueHD to Dolby AC3, convert DTS-HD Master Audio to DTS) in "Common Settings/Blu-ray Copy" to save space for video when compression is needed.

  1. Should I install third party driver for Blu-ray reading?

No. DVDFab software includes internal UDF 2.50 parser to read Blu-ray, so there is no need to install third party driver.

  1. What does Video Converter Pro includes?

"Video Converter Pro" includes 3 products DVDFab Video Converter, VideoCruise, and DVDFab Toolkit.

"Video Converter Standard" contains only DVDFab Video Converter. 

  1. When I convert an MKV to MP4 it is including the subtitles and I can't turn them off. How to turn off the subtitles?

1. If you want no subtitle in the output file at all, please choose “None” under the “Subtitle” column. 

2. If you want the subtitle in the output file but when playing the file, you expect an option to turn on and off the subtitle:

  1. i. Please firstly choose the subtitle in desire under the “Subtitle” column.
  2. ii. Then click on the wrench button to open the “Advanced Settings” window, go to “Subtitle” > “Mode”, choose “Remux into file” mode.

 

  1. Do you have Mac version of Media Recover for Blu-ray?

No, currently only the Windows version is available, and it supports to run on Windows 10/8.1/8/7.

  1. Do you have Mac version of Media Recover for DVD?

No, currently only the Windows version is available, and it supports to run on Windows 10/8.1/8/7.

  1. What is the difference between Video Converter and DVDFab Video Converter Pro?

Video Converter is to convert video files from one format to another, it is included in the DVDFab 12. 

DVDFab Video Converter Pro contains 3 items, which are Video Converter, DVDFab Toolkit, and VideoCruise. 

  1. Is Video Enhancer AI part of the DVDFab All-In-One package?

No, Video Enhancer AI is a separate program, it's not part the of DVDFab All-In-One package. 

 

  1. Is VideoCruise available for DVDFab 365 subscribers?

Yes, the DVDFab 365 subscribers can get it, you can get the key from Member Center.