1. What the difference between the new DVDFab Downloader and the old YouTube to MP3 & Video Downloader?

    In the old YouTube to MP3 and Video Downloader, it finished the download process only, you may need to install the other software if you want to play back or manage the downloaded files;

    In the new DVDFab Downloader, it includes two options: Music Downloader and Video Downloader, but it integrates the download, playback and manage features, means that you don’t need anyother softwaretoplay back or manage the downloaded files, for more info see the features of DVDFab Downloader above.

  2. What websites are supported in the new DVDFab Downloader?

    The new DVDFab Downloader supports downloadingvideo/musicfrom 200+ online websites, like YouTube, Facebook, Twitter, Vimeo, Instagram, TED etc. View the supported websites from thislink: https://www.dvdfab.cn/supported-online-sites-list.htm (scroll down for an alphabetical listing)

  3. Will my UHD drive become a brick if downgrading the firmware failed?

    No, don’t worry, it’s safe to downgrade the firmware. UHD Drive Tool will back up the firmware first, and it will restore to your old firmware if downgrading the new firmware should fail.

  4. How do I download the online video in DVDFab Downloader?

    Follow these steps:

    1.       Open the website from Explorer tab.

    2.       The “Download” button will be shown when you visit a supported website.

    3.       Click “Download” button to choose to download the online video to Audio only or Video. 

  5. What can I do if downgrading the firmware fails for my drive?

    Please send email to our service team service@dvdfab.cn, and remember the UHD Drive Tool log file is required to obtain support, just attach it to the email.

  6. Is there a free version for Music Downloader and Video Downloader in the new DVDFab Downloader like YouTube to MP3 and Video Downloader?

    Yes, it’s free to download YouTube video to 720p video and MP3 file forever, but there is also a Paid version that has many enhancements, you can compare them in the matrix below.



    Free Version

    Paid Version

    Download a Single Video

    YouTube only

    All supported websites

    Download a playlist

    1 playlist only

    10x Turbo Speed Download

    5 files (Video + Audio)

    Multi-Task Download

    one by one

    5 files

    Download Metadata

    Download HD Videos


    Up to 4320p

    Download High Quality Audio

    Cloud Sync Playlists and Favorites


    Auto Update Saved Playlist


    Online Playback

    Playback background (Mobile)


    Download Background (Mobile)

















    NOTE: You need to get the Music Downloader option if you want to download playlists or other websites to audio; you need to get the Video Downloader option if you want to download playlists or the other websites to video. Get both options for maximum flexibility!

  7. What drives are supported by now?

    As of now, the supported drive list contains the following drives: 


    UHD friendly drives:


    LG WH14NS40 (internal, SVC code: NS50)   Tested

    LG WH16NS40 (internal, SVC code: NS50)  Tested

    LG BH16NS40 (internal, SVC code: NS50)  Tested

    LG UH12NS40 (internal) Tested

    LG BH16NS55 (internal) Tested

    LG BH14NS58 (internal) Tested

    LG BH16NS58 (internal)  Tested

    LG WH16NS58 (internal) Tested

    LG BE16NU50 (external, USB) Tested

    ASUS BC-12B1ST a/b (internal, manufactured 2015+) Tested for a

    ASUS BC-12D2HT (internal, manufactured 2015+) Tested

    ASUS BW-16D1HT a/b (internal, manufactured 2015+) Tested

    ASUS BW-16D1H-U (external, USB, manufactured 2015+)


    UHD official drives:


    LG WH16NS60 (internal, recommended) Tested


    Note: This list will be constantly updated as we support more drives in the days to come.

  8. What does "There are no space in C: drive" mean?

    DVDFab Blu-ray Copy needs at least 100 GB of Free Hard Disk Space.
    Before the content of the blu-ray movie is burned into the blank disk, DVDFab must finish certain decoding and encoding jobs which require some amount of free space on the hard drive to store data. 100 GB free hard disk space mentioned here is just for this issue. You can set the output directory and temporay directory to the other drive which has enough free place in "General" settings window.

  9. Where can I get the full price list of DVDFab Products?

    A full price list of DVDFab products is available at https://www.dvdfab.cn/pricelist.htm.

  10. Which mobile device does DVDFab File Transfer support?

    It supports iPod, iPad, iPhone and more. However, File Transfer is not an option in DVDFab any more, but you can find its features via app DVDFab Remote, please visit  our downloader page to get more info: https://www.dvdfab.cn/download.htm