DVDFab 11

  1. Where can I find the crash file when encountering crash issue with DVDFab Mac version?

You can access the crash logs through Console app under Application->Utilities, which will display all the system messages. The crash file is usually located in ~/Library/Logs/DiagnosticReports, and you will see its name as this DVDFab_xxx.crash.

  1. Where to find log files for DVDFab for mac?

When you encounter a problem when using DVDFab on macOS, besides decribe the problem, please send us the log files to help check it out. The default location is: /User/User name/Documents/DVDFab/Log 

  1. What is .nfo file?

It's a new form for metadata, with which, DVDFab will output the file with the correct information and also output to a nfo file (Including the correct movie name, released date, description, genre, poster and background etc.), so that your media server DVDFab Movie Server, Kodi, Plex and EMBY will read the nfo file and show the correct movie/TV show information for you. Please check this page for more information. 

  1. Where to find DRM Removal for Apple?

DRM Removal for Apple is embeded in the DVDFab 11 installer, please download and install DVDFab 11, on the main interface, click on "Utilities" to find it. 

  1. What subtitle modes do you have for output?

There are four modes for subtitle output in Ripper, you can switch the modes to the one you need in Advanced Settings window. However not all profiles have all the four subtitle mode options available.
1> "Remux into file": with this mode, you can disable or enable subtitle when playback the output file;
2> "Direct render to video": subtitles cannot be disable as they are embedded into the video (you can only choose one subtitle stream for the conversion process);
3> "Extract to idx/sub file": you can disable or enable subtitle during playback, however some players don't support this kind of subtitle files;
4> "Extract to SRT file": only available in MP4 and MKV profile now. You can enable and disable subtitle when playback.

  1. What to do when get error "failed to create directory"?

This "failed to create directory" failure is normally caused by insufficient hard drive space or lack of folder permissions. And there are the options to try and solve this error:

1. Run DVDFab 11 as administrator;

2. Change the Save To target from default drive C: to other drives like drive D:;

3. In DVDFab "Common Settings > General > General" panel change the Temporary Directory to other drive if you are doing Copy.

  1. How to download older versions of DVDFab?

If you purchased "Extended Download Service", you can download old versions of DVDFab.
Extended Download Service ensures you be able to download (at Member Center > Extended Download Service) the standalone offline installer of nearly each and every history official release, whether minor or major version, anytime later just in case you need to reinstall a particular version of the DVDFab software you've purchased. If you don't choose this service, you can still re-download that specific version when you purchase, but only for a limited period of time until a new version comes out. With only $9.9, that limitation will be lifted for good, you can redownload any official release anytime you want.

  1. Do you support to extract SRT subtitles?

Yes, DVDFab 11 supports to extract the subtitles of DVDs/Blu-rays/4K Ultra HD Blu-rays using the OCR (Optical Character Recognition) technology and then output them as standalone SRT subtitle files in the Ripper modules (Advanced Settings > Subtitle Mode).

  1. Where to download offline installer of DVDFab 12?

The offline installer of DVDFab 12 is available on the download page too, please scroll down the page a bit, you will see "DVDFab 12 Offline Installer", click "Free Download" to get it: https://www.dvdfab.cn/download.htm 

  1. How to deauthorize DVDFab 11/12 from the current PC?

There are two ways to deauthorize DVDFab from a certain computer.

1. You can deauthorize DVDFab through DVDFab Member Center at https://www.dvdfab.cn/member.htm. Use Member Center > License Authorizations > Deauthorize All to proceed, this button can be used once a year.

2. In DVDFab program, click on the Menu button on the right top corner, find the Deauthorize button to do it. For more detail about deauthorizing, please refer to https://www.dvdfab.cn/how_to_register.htm 

If you cannot accomplish either of the above, you can contact our support staff for help.