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  1. How do I authorize DVDFab Downloader with my account?

Click the menu icon on the top of right and click “Authorize” to input your DVDFab account.

  1. I have DVDFab 3-PC or 5-PC license, do I need to buy the additional PC authorization if I want to use DVDFab Downloader on multi-computers?

No, the DVDFab 3-PC or 5-PC license authorizations also apply to DVDFab Downloader.

  1. Do I need to buy the additional authorizations if I want to use DVDFab Downloader on multi-mobile devices?

Yes, you can only authorize 1 mobile device default with your license. If you want to use on multi-mobile, you need to order 3-Moblie or 5-Mobile license.

  1. Do I need to order DVDFab Downloader again if I’m a current user of YouTube to MP3 and Video Downloader?

No, all the old users of YouTube to MP3 and Video Downloader can upgrade to Music Downloader and Video Downloader in the new DVDFab Downloader at no cost.

  1. Is the new DVDFab Downloader free if I’m a DVDFab Prime user?

Yes, the new DVDFab Downloader is also included in DVDFab Prime service like DVDFab Player 5 and Passkey. 

  1. What can I do if I download a video failed?

Three ways to contact us:

1. Send mail to our service team service@dvdfab.cn include the online video URL and DVDFab Downloader log file in C:\Users\your profile\Documents\DVDFab Downloader\Log.

2. Feedback to us with the online video URL frominside DVDFab Downloader directly.

3. Start the new thread for your problem in DVDFab Downloader forum, and attach the DVDFab Downloader log file and the online video URL.