Online Help

Sound and Solve Your Issues

Immediately Online

9:00 - 18:00 (GMT + 8) 11:00 - 19:00 (JST) 21:00 - 06:00 (EST)

Click for Help

What can we help you with?

Language:

Problem Type:

What product can we help you with?

Software Version (eg 9.3.1.2

System Version:

Attach Log Files (Recommended)

    Upload
    How to upoad log files?

    How to upoad log files?

    For DVDFab

    Click the triangle button near the top right corner of DVDFab 10 > Click Open Log Folder (Default location: C:\Users\User Name\Documents\DVDFab10\Log); click the info button behind the source title at the main interface of DVDFab 10 > click the “Export Source Info” at bottom right corner of the popup window to save the info as a .7z file; zip all the files with WinZip or other similar tools to upload.

    For Passkey

    Open the default log folder by visiting C:\Users\User Name\Documents\DVDFab Passkey\Log, and then zip all the files there with WinZip or other similar tools to upload.

    Your Full Name: *

    Your E-mail Address: *

    Subject: *

    Your Message: *

    Verification Code: *

    NOTE:
    DVDFab Team offers multilingual supports via E-mail, customers who write to us in English, German and Japanese will get feedbacks within 48 hours, while others within 2 to 7 business days. If you can’t receive the email you expect due to some reason, please then try to turn to Facebook for help.
    More Info:

    Fengtao Software Inc.

    No.38, Haidian Street, Haidian Dist, Beijing, China.

    E-mail us:
    To prevent us from spam, please use our contact form.
    • Discount

      Storewide 20% Off is available.
      Go copy and apply the coupon code:

      FAB-HXH-OFF

      when you arriving at the checkout page.
      Notice that this coupon is only valid till:
      Jun 26, 2017

    • Get FREE $20 Amazon Gift Card
      for Buying

      DVDFab All-In-One
      Lifetime Gift

    • Passkey for DVD & Blu-ray

      The Universal Master Key
      for All Protected DVDs & Blu-rays.

      Price: $60 Buy Now
    • DVD Copy + DVD Ripper

      World's Best DVD Combo
      to Tackle All DVD Copying/
      Burning/Cloning/ Ripping Issues

      Price: $79 Buy Now