1. Can I change my registered name after I purchased your products?

    Yes, you can contact us at http://www.DVDFab.cn/contact.htm, then we will help you change in our database.

  2. Can I register on two computers with Single-User License?

    No, according to our License Agreement, Single-User License can be used to register DVDFab product on only one machine, no more.

  3. I am worried about my private information and I dislike paying online. Do I have other means to purchase your product?

    Our software can not be ordered in any stores.Our payment platform is 100% secure. You don't need to worry about that.

  4. Why are there a few sellers selling your products at lower price?

    The sellers are not legal, and the key you get is not legal too. If you order from them, you can not get any official upgrade and technical service, and we have given them the statement of their unauthorized behavior and will slove this by law. Please DO NOT place order on any other website like eBay, iOffer, Swreg, dvd95copy, DVDFab6.com, etc. The only one secure online store is http://www.DVDFab.cn/order.htm, Fengtao Software Inc. is the official software publisher and the only authorized payment platform is Avangate.


  5. What should I do if I have problem when ordering with credit card?

    Please close the browser and try again to place the order again at http://www.DVDFab.cn/order.htm. You can also try other broswers.
    If there is still an issue in purchasing the product, please try another credit card to see the result.

  6. What does "We encountered a problem while generating your license key" mean?

    You should renew with the registered E-mail used for your original order, if you renew with a different one, our system will consider the renewal order as invalid, thus we are unable to generate your license key and send it to your registered E-mail address.

    Please offer us your old E-mail used for original purchase, then we will check again in our database.

  7. What is the difference between lifetime subscription and 1 year / 2 years / 3 years / 4 years?

    Lifetime users are guaranteed lifetime updates and technical supports for their purchased products, if they want to use other new products, they need purchase again;

    If you ordered 1 year/2 years/3 years/4 years DVDFab, you would need to renew the purchased products when they expire for continuous use, If you don't pay to renew, that's also okay, you can still use the old version of DVDFab on your computer, but it will not deal with newly released movies.

  8. What is your renew policy?

    For many years, we have sold our products with lifetime support and upgrades at no additional charge. The increasing costs of maintaining and improving product feature sets and keeping up with ever changing protection schemes regrettably mean this is no longer possible.
    You need renew if purchases made after May 8, 2008 if you just order 1 year/2 years/3 years/4 years item. Renewals will be available for a modest fee. If you won't pay the renewal fee, you can still use the old version of DVDFab on your computer. Purchases that were made before the policy change date will continue to receive upgrades and support benefits, and the product you ordered will never expire.

  9. How can I get updates if my purchases made before May 8, 2008?

    You still can get lifetime upgrade of the product you originally ordered. Please download and install the latest version of DVDFab at http://www.DVDFab.cn/download.htm.
    If you need new keys to use DVDFab up-to-date version, please sign up at DVDFab Member Center at http://www.DVDFab.cn/member.htm to retrieve.

  10. Where can I get new Beta version?

    Please check all the new Beta versions at http://forum.DVDFab.cn/forumdisplay.php?f=20.