1. How to save space for Blu-ray movie compression?

    You can select “Remove HD audio” (convert Dolby TrueHD to Dolby AC3, convert DTS-HD Master Audio to DTS) in "Common Settings/Blu-ray Copy" to save space for video when compression is needed.

  2. Should I install third party driver for Blu-ray reading?

    No. DVDFab software includes internal UDF 2.50 parser to read Blu-ray, so there is no need to install third party driver.

  3. Is passkey 9 free for existing customers?

    That depends. There are two kinds of existing customers, paid existing customers and free existing customers. Paid customers can always enjoy the free upgrade policy, major upgrades and minor updated inside a major version, as long as their licenses are within the validity period. However, if you got your licenses from our previous giveaway campaign, then you will have to pay a certain upgrade fee if you want to jump from an earlier major version, such as version 8, to a later major version, such as version 9. But the minor updates are still free as long as your licenses are not expired, such as from ver. to ver.

  4. Does Passkey 9 require a live internet to work properly?

    Yes, there are two reasons for requiring a live internet connection:

    1). To activate Passkey 9, the program needs to connect to DVDFab server to verify your account information;

    2). To decrypt DVDs and Blu-rays, Passkey 9 needs to connect to DVDFab’s online decryption databank, as the decryption process now is cloud-based.

  5. How to activate Passkey 9?

    Passkey 9 now uses the advanced online verification method for activation, for the detailed information, please refer to http://www.dvdfab.cn/how_to_register.htm?pid=passkey

  6. Is my purchased license eligible for free updates?

    Yep. Once you purchased DVDFab iFoneRestore, you are granted the lifetime minor updates and major upgrades, totally free.
  7. I have ever purchased your Windows software and now I changed my PC to Mac. Can I install this software onto my Mac? Or can you send me a Mac version?

    All of our software products are platform-independent ones, a Windows software cannot be installed onto a Mac computer and vice versa. In your case, you need to buy a separate license for the Mac version, please keep any eye on our website, there are promotions which offer deep discount, from time to time.
  8. Can I use the same license code on different computers?

    The answer is NOPE. DVDFab iFoneRestore is licensed per computer, which is to say, one license canonly be used on one computer to activate one copy of the software.
  9. I entered the license code you sent to me, but the software said “Registration info is invalid”. Why?

    There are several possible reasons:
    1. There is no space at the beginning or the end of the code; otherwise the code is recognized as an invalid code.
    2. Don’t mix up the Windows and Mac version products, which are completely two different products and have separate licenses of each own.

  10. Why I didn’t receive the license code for several hours after my purchase?

    The reasons could be one of the following:

    1. Your E-mail service provider rejects E-mail from unknown senders, and out e-mail cannot reach to you.
    2. It might be your E-mail setting, the e-mail containing your license code went to Trash directly. Have a look there.
    3. You offered an invalid e-mail address when making the purchase.

    4. There was a typo or minor mistake when you enter your e-mail which you did not even notice.