1. What kind of payment method do you accept?

    Our payment platform is RONHAN.

    You can pay via VisaCard, MasterCard, and JCB (Japanese exclusive).

    Note: We do not accept PayPal for the time being.

    Please choose one which best fits your situation.

  2. How to disable DVDFab File Transfer from poping up if I don't want to use it?

    Please open "Common Settings" window, click on "File Transfer", disable this option to stop File Transfer starting up after conversion is done.

  3. Can I convert movies with audio only?

    Yes, you can. 

    DVDFab DVD Ripper, Blu-ray Ripper and Video Converter offer "Audio" mode, by which you can convert DVD, Blu-ray or any other instant video file into several kinds of audio files, like mp3, mp4, aac, wma, wav and etc. It's easy, fast and efficient.

  4. What’s the difference between the registration methods of DVDFab 8 and DVDFab 9?

    DVDFab 8 products are registered with registration key; DVDFab 9 products with DVDFab account in Member Center. By the way, users can use their DVDFab accounts to get products related info and campaign / special offer info in Member Center: http://www.DVDFab.cn/member.htm

  5. How to remove subpictures when convert?

    There are two ways to do this:

    1. Do not select any subtitle stream at the subtitle selection section at the Main Interface, or

    2. Open "Common Settings" window, click on "Stream/Subpicture", mark the option "Do not preselect any subpicture track", DVDFab will default not to select any subpicture stream.

  6. Can I copy game DVDs with DVDFab?

    As far as game DVD is mentioned, DVDFab currently only copies game DVDs for PS2. Please use DVDFab DVD Copy - Clone mode to do that. We will support other game DVDs in future.

  7. I purchased more than one DVDFab 9 product with more than one account, how can I merge these accounts in order to view all my products related information in one account?

    If you purchased DVDFab 9 products with different email accounts and registered different DVDFab accounts accordingly in Member Center, you can only view in one DVDFab account the product(s) info you ordered with this account. In order to conveniently view all products info just in one DVDFab account, you need to merge your accounts into one. This is how you make it: Login Member Center with the DVDFab account you want to change, and go to “Change Email” in Member Center, then change this email account to the very one you want to keep and use. DVDFab Member Center is at: http://www.DVDFab.cn/member.htm

  8. How do I know which version I am ordering?

    Don't worry about this, just choose your desired DVDFab products and finish the order. You can use both DVDFab 8 and DVDFab 9 according to your preference. The only difference goes to the way how you register it.

  9. What is ISO file and how can I copy movies to hard drive as ISO files?

    ISO is the image file of the DVD which can be mounted by many virtual drive programs. If you can get ISO read by such programs, you can get it played or ripped like a standard DVD movie. Since it can be stored on your hard disk, as long as you have enough free space on your hard drive, it is very convenient.
    You just need to click on the ISO button (beside the folder icon) to choose a target location to copy. Then you will get the ISO file in your save location.
    If you can't find the copied ISO files, please open "My Computer"--> click on "Tools" in the upper left, choose "Folder Options", then click on the "View" tab-->Scroll down in the "Advanced Settings" area and cancle the "Hide extensions for known file types" box in it-->Click on "Apply", then you will find the iso files.

  10. How can I slow down the write speed?

    Please open "Common Settings" window, click on "Write" in the left navigation bar, choose a lower write speed for your need.