Customers Attention:
From Jan. 22 to 30 local time (Beijing), all the DVDFab staff members will be on holiday celebrating the traditional Chinese Spring Festival. During this time period, the Online Chat service is not available, and there will be some delay responding to your emails. Thanks for your understanding.

What can we help you with?

Language:

English 日本語 Deutsch Français 繁體中文

Problem Type:

Purchase Problem Technical Support Business Issue Registration Problem Complaint Issue Change E-mail Other

Purchase Problem Type:

Payment Failure PayPal Verification Failure Payment Went Through but Product Not Received Other

What product can we help you with?

DVDFab DVD Copy DVDFab DVD Ripper DVDFab Blu-ray Copy DVDFab Video Converter DVDFab Blu-ray Ripper DVDFab UHD Copy DVDFab UHD Ripper DVDFab UHD Creator DVDFab UHD to Blu-ray Converter DVDFab Hi-Fi Audio Converter DVDFab DVD to Blu-ray Converter DVDFab Blu-ray to DVD Converter DVDFab DVD Creator DVDFab Blu-ray Creator DVDFab DVD Cinavia Removal DVDFab Blu-ray Cinavia Removal DVDFab DRM Removal for Apple DVDFab Screen Recorder & Editor for iOS DVDFab UHD Cinavia Removal DVDFab YouTube to MP3 DVDFab Video Downloader DVDFab Passkey for DVD DVDFab Passkey for Blu-ray DVDFab Player 6 Ultra DVDFab Movie Server

Software Version (eg 9.3.1.2）

System Version:

Windows 10 Windows 8 Windows 7 macOS 10.14 macOS 10.13 macOS 10.12 macOS 10.11 macOS 10.10

Attach Log Files (Recommended)

Upload

How to upoad log files?

How to upoad log files?

For DVDFab

Click the triangle button near the top right corner of DVDFab 10 > Click Open Log Folder (Default location: C:\Users\User Name\Documents\DVDFab10\Log); click the info button behind the source title at the main interface of DVDFab 10 > click the “Export Source Info” at bottom right corner of the popup window to save the info as a .7z file; zip all the files with WinZip or other similar tools to upload.

For Passkey

Open the default log folder by visiting C:\Users\User Name\Documents\DVDFab Passkey\Log, and then zip all the files there with WinZip or other similar tools to upload.

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NOTE:

DVDFab Team offers multilingual supports via E-mail, customers who write to us in English, German and Japanese will get feedbacks within 48 hours, while others within 2 to 7 business days. If you can’t receive the email you expect due to some reason, please then try to turn to Facebook for help.

More Info:

DVDFab.cn.

No.38, Haidian Street, Haidian Dist, Beijing, China.

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