1. Which standard is the resulting DVD in, NTSC or PAL?

    DVDFab does not change the video standard between NTSC and PAL.

    If your original Blu-ray disc is in NTSC standard, then the converted DVD video will be in NTSC too.
    If your original Blu-ray disc is of PAL standard, then you will get a converted DVD with PAL standard correspondingly.

  2. How to play the converted 3D mkv/avi/mp4/wmv files?

    There are 3 ways to playback these output 3D files:
    1. PC + 3D video player software;
    A compatible NVIDIA graphic card with the latest driver and 3D video players are required. We recommend NVIDA 3D Vision Video Player
    and 3dtv.at player at http://www.3dtv.at/Downloads/Index_en.aspx
    2. TV + 3D
    TV device;
    Please make sure your TV support the transmission of 3D content, upgrade the firmware of set-top-box or change a superior replacement would be necessary. Also you need Red/Blue 3D glasses to watch 3D video.
    3. 3D digital viewer (such as iPad which can playback avi, mkv, mp4... files only).
    Getting 3D video playback on your iPad, you need to rip the original blu-ray 3D disc by DVDFab firstly, then sync the converted mkv/avi/mp4 files to your iPad. This will be the best popular way of Naked Eyes.  We are working on this ripping feature for special devices, there are really much more surprise and benefits to look forward to.

  3. What is Side by Side 3D?

    In side-by-side 3D, a full 1080p or 720p frame consists of two halves on the left and right, with the

    entire frame for the left eye scaled down horizontally to fit the left-half of the frame, and the entire

    frame for the right eye scaled down horizontally to fit the right side of the frame. Thus, in the case

    of 720p content (resolution of 1280 x 720), each frame will actually consist of the horizontally scaled

    frame for the left eye with a resolution of 640 x 720 and adjacent to it, the corresponding frame for

    the right eye at the same 640×720 resolution. When the 3D ready TV receives this side-by-side

    3D signal, it splits each frame to extract the frame for each eye, and then rescales these individual

    frames to a full HD resolution using upscaling algorithms.  It then displays these upscaled individual

    frames alternately in a frame-sequential manner that is in sync with your active shutter 3D glasses.

    To sum up, it is just a method to deliver 3D content and also provides an excellent 3D viewing


  4. How long will it take to copy or compress Blu-ray movies?

    Normally, the resulting ripping process ranges from 45 minutes to 90 minutes, compression process ranges from 60 minutes to 150 minutes. That all depends on your computer configuration, the size of source blu-ray disc(bd50/bd25), the output target (bd25/bd5/bd9) you chose, compression involved or not, etc.

    If you have NVIDIA or ATI's graphics card, which will make possible hardware acceleration when ripping/compressing blu-ray discs. CUDA and DXVA technology will enable you rip/compress Blu-rays in a much faster speed.

    DVDFab integrated Intel Quick Sync technology in Blu-ray Copy make it a much faster video conversion. If you have DVDFab Beta (or later version)  installed on your computer, and you have supported hardware (Intel Sandy Bridge(SNB)CPU; Intel G45/GM45 Express Chipset; Intel HD Graphics) on your computer for Intel Quick Sync, then you can enable this high tech in DVDFab for a crazy fast conversion. For more information http://www.DVDFab.cn/manual/settings/av-codec

  5. How can I login User Center to get user rights?

    Please follow the step-by-step guides to register and login DVDFab User Center.

    1. Please visit http://www.DVDFab.cn/member.htm, click on "Register" button, fill in the E-mail address you used to purchase DVDFab product and identifying code, then you will get an confirmation E-mail with the link to set password.
    2. After setting your password, go back to http://www.DVDFab.cn/member.htm to login user center, where you can change E-mail, download key, renew and upgrade DVDFab products, subscribe or un
    subscribe DVDFab newsletter, etc.
    3. If you already have an user account, but you lost the password, please click "
    Forgot Password" to reset it.

  6. What should I do if I got "unable to execute file" notice as installing the latest update of DVDFab?

    This issue may caused by following issues:

    1) Check if your internet security settings has prevented DVDFab.EXE file from executing;
    2) To install software, you must have Administrator's right if you are using Windows Vista or Windows 7.
    3) You'd better download the setup file firstly, then install on your computer, please don't upgrade and install DVDFab on-line directly.
  7. How does DVDFab deal with forced subtitles?

    DVDFab DVD Ripepr, Blu-ray Ripper and Blu-ray 3D Ripper can deal with Forced Subtitles. Users have the options whether or not to display the forced subtitles while converting. 

  8. Can I change my registered name after I purchased your products?

    Yes, you can contact us at http://www.DVDFab.cn/contact.htm, then we will help you change in our database.

  9. Can I register on two computers with Single-User License?

    No, according to our License Agreement, Single-User License can be used to register DVDFab product on only one machine, no more.

  10. I am worried about my private information and I dislike paying online. Do I have other means to purchase your product?

    Our software can not be ordered in any stores.Our payment platform is 100% secure. You don't need to worry about that.