FAQ: Sales and Support
- Where can I get the full price list of DVDFab Products?
- What kind of payment method do you accept?
- Why can't I get discount price after enter the coupon code?
- What currencies are acceptable?
- Can I get refund for my purchased DVDFab product?
- I am worried about my private information and I dislike paying online. Do I have other means to purchase your product?
- Why are there a few sellers selling your products at lower price?
- What should I do if I have problem when ordering with credit card?
- How long will it take to get your support response?
- Do you provide Telephone Support?
Where can I get the full price list of DVDFab Products?
A full price list of DVDFab products is available at http://www.DVDFab.cn/pricelist.htm.
What kind of payment method do you accept?
Our payment platform is RONHAN.
You can pay via VisaCard, MasterCard, and JCB (Japanese exclusive).
Note: We do not accept PayPal for the time being.
Please choose one which best fits your situation.
Why can't I get discount price after enter the coupon code?
Please note that the coupon code must be in upper case. You can simply copy and paste them directly.
What currencies are acceptable?
For VisaCard/MasterCard holders: currently accepted billing currencies are US dollar, Austrilian dollar, European dollar, Great Britan Pound, Hongkong dollar, and Russian Ruble;
For JCB (from Japanese market only) holders: currently accepted billing currency is Chinese RMB only.
The exchange will be automatically done by the VisaCard/MasterCard issuing bank without additional costs.
Can I get refund for my purchased DVDFab product?
Sorry to say that we do not accept refund request since we hae declaimed that you should try it to make sure it works before you buy at http://www.dvdfab.cn/order.htm. That's to say, when we see your order coming in, we consider that you have evaluated our products by yourselves, so you should have learned what it is capable of, what it does not do. Thanks for your understanding.
I am worried about my private information and I dislike paying online. Do I have other means to purchase your product?
Our software can not be ordered in any stores.Our payment platform is 100% secure. You don't need to worry about that.
Why are there a few sellers selling your products at lower price?
The sellers are not legal, and the key you get is not legal too. If you order from them, you can not get any official upgrade and technical service, and we have given them the statement of their unauthorized behavior and will slove this by law. Please DO NOT place order on any other website like eBay, iOffer, Swreg, dvd95copy, DVDFab6.com, etc. The only one secure online store is http://www.DVDFab.cn/order.htm, Fengtao Software Inc. is the official software publisher and the only authorized payment platform is Avangate.
What should I do if I have problem when ordering with credit card?
Please close the browser and try again to place the order again at http://www.DVDFab.cn/order.htm. You can also try other broswers.
If there is still an issue in purchasing the product, please try another credit card to see the result.
How long will it take to get your support response?
Generally, we'll reply to you within 48 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours. Please do contact us again after 72 hours if you do not get a response from us.
Do you provide Telephone Support?
Sorry, we don't provide Telephone Support, at least for now. You can reach our support team at http://www.DVDFab.cn/contact.htm.
Please describe your problem in detail, so that you can get detailed feedbacks from our service staffs.