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Why can't I download music and it says failed?

Please first make sure you can playback the music in your own browser.

If you still have a problem, please contact us at and specify the links to the music you have problems with, and send the latest MusicFab.log for troubleshooting. The default location for log file is:

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If you come across any problems during the process of purchasing or using our product(s), please feel free to contact us. Our service team is always on hand to assist you, and your issue will be dealt with as soon as possible.
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