Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
Our Commitment to You
Types of Information Collected
In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. If you do not provide your personal information, we may not be able to provide you with our products or services.
We may collect the following types of information (which may or may not be personal information):
Information you provide to us or upload: we may collect any and all personal information you provide to us, like your name, DVDFab account, email address.
Information specific to you that may be assigned by us: we may collect and use information such as your DVDFab Account ID.
Log information: information related to your use of certain functions, apps and websites. For example, cookies and other anonymous identifier technologies, IP addresses, temporary message history, standard system logs.
We may also collect other types of information which are not linked to an individual and which is anonymous. For example, the device model and system version number of the user’s mobile phone device may be collected when using a particular service. Such information is collected in order to improve the services we provide to you. The type and amount of information collected will depend on how you use, opt-in or participate in our products and/or services.
How the personal information is used
Personal information is collected for providing services and / or products to you, and legal compliance on our part under applicable laws. We may use your personal information for the following purposes:
Providing, processing, maintaining, improving and developing our software and/or services to you, including after-sales and customer support and for services on your device or through our websites.
Communicating with you about your software, service or any general queries, such as updates, customer inquiry support, information about our events, notices.
Conducting marketing related activities, such as providing marketing and promotional materials and updates. For more information on marketing and promotional activities, please refer to the Direct Marketing section below.
Analyzing and developing statistical information on use of our software and services to better improve our products and services.
Providing Push Service. DVDFab Account ID will also be used to provide the DVDFab push service to evaluate advertising performance and send notifications from DVDFab about software updates or new product announcements, including information about sales and promotion. You may opt out of this at any time through changing your preferences under "Settings".
Collecting user feedback. The feedback you choose to provide is valuable in helping DVDFab make improvements to our services. In order to follow up on the feedback you have chosen to provide, DVDFab may correspond with you using the personal information that you have provided and keep records.
Sending notices. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
Conducting promotional activities. If you enter into a promotion, e.g. via DVDFab’s Facebook page or other social media platforms, we may use the personal information you provide to administer those programs.
We may use your DVDFab Account ID to provide marketing materials to you relating to software and services of DVDFab. We will only so use your personal data after we have obtained your consent or indication of no objection in accordance with local data protection laws, which may require separate explicit consent. You have the right to opt out of our proposed use of your personal data for direct marketing.
We do not disclose or sell any personal information to any third parties.
Accessing other Features on your Device
DVDFab Remote may need access to certain features on your device such as enabling Wi-Fi network status and Photos only when you need to transfer your videos from your device to DVDFab software PC client and vice versa. This information is used to allow the applications to run on your device and allow you to interact with the applications. At any time you may revoke your permissions by turning these off at the device level or contacting us at firstname.lastname@example.org.
You may withdraw your consent for the collection, use and/or disclosure of your personal information in our possession or control by submitting a request. This may be done by accessing your DVDFab Member Center. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request.
Please recognize that your withdrawal of consent could result in certain legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to enjoy DVDFab’s products and services.