Please open Common Settings window, click on "Diagnosis", make sure that all the log files are enabled (DVDFab_internal.log, DVDFab_burn_vso.log, DVDFab_process.log) before you use DVDFab, if they are not, you won't get the log files saved.
The default location of your logs is:
Win7--C:\Users\User Name\My Documents\DVDFab\Log
XP--C:\Documents and Settings\User Name\My Documents\DVDFab\Log
Please locate the "DVDFab" folder following that path, and then zip the "log" sub-folder in "DVDFab" folder and send it to service@DVDFab.cn. We will check where the problem is..
Please check which standard (PAL, NTSC or SECAM) your original movie disc is and your standalone DVD player supports. We don't touch the conversion between them now, so the burnt disc still keeps the standard of the original disc. If the standard can not be supported by your standalone DVD player, you will get the "area limitations" notice.
UHD Drive Tool is a handy GUI tool that allows users to downgrade the backup-unfriendly firmware on a 4K UHD drive, so that the drive becomes capable of backing up 4K Ultra Blu-ray discs.
The tool is available only in Windows DVDFab v11.0.1.x or later, running on Windows 7/8/8.1/10 x86 or x64. And note that the DVDFab platform must be the same as your system platform (DVDFab x64 is used on Windows x64, DVDFab x86 is used on Windows x86).
Yes, it’s supported if it’s in the supported drive list but does not support to downgrade the firmware via USB cable directly for now. We are still working for downgrading firmware via USB directly.
However, there is a workaround for you, but it requires an extra step: taking out the drive from the USB enclosure and connect it to SATA bus of your PC. This is no easy task for anyone. If you feel hesitant to try, it’s OK, just wait for an updated tool that can work with USB drives directly and easily.
No, Pioneer drives are not supported yet, but we're working to enable them in the future.
No, UHD Drive Tool works only in IDE mode, we are working for AHCI mode, please wait.
Yes, you can back up the UHD discs with any UHD backup software (like DVDFab, DVDFab Player 5, DeUHD, etc) after downgrading the firmware successfully.
No, you don’t need re-flash the firmware if your drive works correctly already.
No, the new tool does not provide the trial, but it will work correctly if you follow the steps above with the supported drive.
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