Skip to content
Got the error "the file or directory is corrupted and unreadable" when trying to uninstall Passkey. How do I manully unistall Passkey?

The typical steps for uninstalling Passkey from your computer involve going to the Control Panel and selecting “Uninstall a program” or “Programs and Features.” Locate Passkey in the list of installed programs, right-click on it, and choose “Uninstall.”
If you encounter an error message such as “the file or directory is corrupted and unreadable,” you may need to delete the Passkey folder manually from the installation path and also delete the corresponding folder under Documents.
Subsequently, you can download a fresh Passkey installer from the official download page at and proceed with the reinstallation.

Contact Us

If you come across any problems during the process of purchasing or using our product(s), please feel free to contact us. Our service team is always on hand to assist you, and your issue will be dealt with as soon as possible.
Year-Round Online
Get Response
1-on-1 Instant
Live Chat