1. Can I get refund for my purchased DVDFab product?

    Sorry to say that we do not accept refund request since we hae declaimed that you should try it to make sure it works before you buy at https://www.dvdfab.cn/order.htm. That's to say, when we see your order coming in, we consider that you have evaluated our products by yourselves, so you should have learned what it is capable of, what it does not do. Thanks for your understanding.

  2. The website says tools are ready to release and others coming soon. If I buy it now, will I get the new tools as they are released or do I need to make separate additional purchases to buy those tool

    We will keep updating those tools to the new release of DVDFab Toolkit.  If you buy it now, you will get the new tools as they are released, no need to purchase them separately.

  3. Try to start DVDFab, got "Error message Error at hooking API "LoadString A" Dumping first 32 bytes:...", what to do?

    Error message Error at hooking API "LoadString A" Dumping first 32 bytes: 48 88 c4 48 89 58 08 48 89 70 10 57 48 83 ec 40 41 8B f9 49 8b d8 33 f6 4c 8d 40 e8 45 33 c9 89.

    -- While you get the above error message upon starting DVDFab, please follow these steps to have a try:
     1. Uninstall DVDFab
     2. Run CCleaner or similar tool to remove registry of DVDFab 11
     3. Reboot PC
     4. Redownload DVDFab from https://www.dvdfab.cn/download.htm 
     5. Install and run DVDFab as administrator


  4. My Blu-ray reader/writer is not recognized by DVDFab11 via Microsoft Remote Desktop, how can I fix it?

    This is not a DVDFab issue, but you can follow illustration on this page to adjust your system setting to solve this issue: https://gilsmethod.com/solution-burn-dvd-cd-remote-desktop

  5. While converting Blu-ray, the FPS slowly becomes "0", what can I try?

    While you encounter issue like this, you can try these first:

    1. Give Passthrough profiles a try and see if the process can go through or not. 

    2. Go to Common Settings>General>A/V Codec, tick the "Disable all GPU codecs for decoding and encoding" box and uncheck the option "Enable Lightning-Recoding when applicable (accelerate H.264 software decoding and encoding)" to convert again and see the result. 

    3. If it doesn't help, please provide dvdfab_internal.log file and fabcheck_internal.log file to service@dvdfab.cn for troubleshooting. 


  6. Got error message "DVDFabxxx.pkg" can't be opened because Apple cannot check it for malicious software, what to do?

    While on macOS, you receive message ""DVDFab11061.pkg" can't be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information." upon installing DVDFab, you can go to the mac System Preferences > Security & Privacy > General, set the "Allow apps to run from" to "identified developers". It should work.

  7. What is Enlarger AI?

    With the Super-Resolution technology delivered by DVDFab Enlarger AI (sold separately), the world's 1st AI-powered, deep learning capable video upscaling solution available to general consumers, you can enhance the video quality of old DVDs from SD (480p) to stunning Full HD (1080p). Here you can get more information about it: https://forum.dvdfab.cn/forum/software-support-english/dvdfab-enlarger-ai/374874-new-enlarger-ai-faq

  8. How can I know whether my PC meets the requirement for using Enlarger AI?

    Before the process of converting with Enlarger AI starts, DVDFab will check and list the specification of your graphics card, so that you can know whether your graphics card and its memory are power enough or not. 

  9. What graphics card do I need if I want to convert with Enlarger AI?

    GeForce 10 series and above, with GPU Memory 3GB and above, and Driver version needs to be 410.48 or above.

  10. On mac OS Catalina, my DVDFab got stuck at "logging in..." window. What shall I do?

    On macOS 10.15 (Catalina), if you encounter issue like this, please go to Documents, find the DVDFab folder and rename it to run DVDFab again. It should work.