1. What does Video Converter Pro includes?

"Video Converter Pro" includes 3 products DVDFab Video Converter, VideoCruise, and DVDFab Toolkit.

"Video Converter Standard" contains only DVDFab Video Converter. 

  1. When I convert an MKV to MP4 it is including the subtitles and I can't turn them off. How to turn off the subtitles?

1. If you want no subtitle in the output file at all, please choose “None” under the “Subtitle” column. 

2. If you want the subtitle in the output file but when playing the file, you expect an option to turn on and off the subtitle:

  1. i. Please firstly choose the subtitle in desire under the “Subtitle” column.
  2. ii. Then click on the wrench button to open the “Advanced Settings” window, go to “Subtitle” > “Mode”, choose “Remux into file” mode.

 

  1. Do you have Mac version of Media Recover for Blu-ray?

No, currently only the Windows version is available, and it supports to run on Windows 10/8.1/8/7.

  1. Do you have Mac version of Media Recover for DVD?

No, currently only the Windows version is available, and it supports to run on Windows 10/8.1/8/7.

  1. What is the difference between Video Converter and DVDFab Video Converter Pro?

Video Converter is to convert video files from one format to another, it is included in the DVDFab 12. 

DVDFab Video Converter Pro contains 3 items, which are Video Converter, DVDFab Toolkit, and VideoCruise. 

  1. Is Video Enhancer AI part of the DVDFab All-In-One package?

No, Video Enhancer AI is a separate program, it's not part the of DVDFab All-In-One package. 

 

  1. Is VideoCruise available for DVDFab 365 subscribers?

Yes, the DVDFab 365 subscribers can get it, you can get the key from Member Center.

  1. Can you tranfer Photo Enhancer AI to another PC?

Yes, you need to deauthorize it from the former installer then reinstall and authorize it on the new PC.

  1. I have DVDFab Multi-Authorization for 3 PCs, can I install it to another PC?

Yes, you can install it on another PC. The 3 PC license will enable the license under your account to be able to run on total 4 computers. 

  1. Does DVDFab All-In-One Lifetime Gift include Photo Enhancer AI?

All-In-One includes all the programs inside DVDFab 12. Photo Enhancer AI is a stand-alone program, it is not included in All-In-One.