FAQ - View by Products

No, for now, DVDFab Downloader plays back and manages the downloaded files itself, but maybe add the feature in future.

Firmware is used to refer to the program inside the optical drive that is in charge with the operations it can do. Each drive comes with a firmware from the factory and it has a version number that corresponds to a set of capabilities. The maker may choose to offer an updated firmware that can replace the factory one if new features are implemented or bugs have been solved.

A License Authorization is actually the number of computers a licensee can use DVDFab 10 on. One Single-Computer License gives the licensee two authorizations to use DVDFab 10 on two computers at most; While, a 3-Computer License and 5-Computer License gives licensee three and five additional authorizations, respectively.

If you purchased DVDFab 10 products with different email accounts and registered different DVDFab accounts accordingly in Member Center, you can only view in one DVDFab account the product(s) info you ordered with this account. In order to conveniently view all products info just in one DVDFab account, you need to merge your accounts into one. This is how you make it: Login Member Center with the DVDFab account you want to change, and go to “Change Email” in Member Center, then change this email account to the very one you want to keep and use. DVDFab Member Center is at: https://www.dvdfab.cn/member.htm .If one of the accounts is no longer in use, you can contact our service team at http://www.dvdfab.cn/contact.htm for help.

Don't worry about this, just choose your desired DVDFab product(s) and finish the order. You can use the product(s) on both DVDFab 9 and DVDFab 10 according to your preference. As long as the product license is valid, you can continue to use it on new versions of DVDFab.

ISO is the image file of the DVD which can be mounted by many virtual drive programs. If you can get ISO read by such programs, you can get it played or ripped like a standard DVD movie. Since it can be stored on your hard disk, as long as you have enough free space on your hard drive, it is very convenient.
You just need to click on the ISO button (beside the folder icon) to choose a target location to copy. Then you will get the ISO file in your save location.
If you can't find the copied ISO files, please open "My Computer"--> click on "Tools" in the upper left, choose "Folder Options", then click on the "View" tab-->Scroll down in the "Advanced Settings" area and cancle the "Hide extensions for known file types" box in it-->Click on "Apply", then you will find the iso files.

You can go to DVDFab "Common Settings > Drives > DVD Write" panel to change the write speed. 

Please navigate DVD Ripper to Cell Phone mode,  then drop down the profile selection menu to check if there is a profile for your cell phone. If not, you can use MP4 mode to convert for your phone for the time being.

Many DVDFab users, more often than not, have encountered the Read Error problem when trying to copy, rip or convert a DVD or Blu-ray disc. What does this error mean, why does it happen, and what can we do, in one way or another, to fix such kind of error?

The Read Error problem usually happens at the very early stage of the backup or conversion process—the disc analyzing stage, and whenever you are confronted with a read error problem, it indicates that there is something wrong with the DVD or Blu-ray disc you are accessing. It could be a bad sector, a scratch, a film of dust, a bad disc, or even a bad DVD/Blu-ray drive. In either case, it prevents DVDFab from reading the content on the disc.

When this error happens, how to fix the problem? Here below are a few things to try.

1. Whenever the Read Error happens, DVDFab shall pop up a dialog window with certain message which reads “Error while reading! Please choose what to do? Retry, abort, ignore, and ignore all.” At this point, following the advice is the very first thing users should try, around 50% of the read error problems can be fixed, if you try again, ignore the current read error, or ignore all the read errors. However, if this does not address the problem, then read on.

2. If ignoring the read error does not fix the problem, it probably means that disc might have been heavily used, scratched, damaged, or severely covered by dirt. At this point, cleaning the DVD/Blu-ray disc should rescue the scene. How to clean? You can try the following.

Ø  Use a Piece of Microfiber Cloth  

These are the same kind of cloths people use to clean eyeglasses, monitors, and laptop or LCD monitors. Because of microfiber’s very tight weave and the synthetic materials used to make microfiber, dust and particles of dirt are attracted and lifted up into the microfiber, which prevents you from simply spreading the dust around and scratching the DVD/Blu-ray disc further.

Ø  Use Rubbing Alcohol

Rubbing alcohol is also often used to clean discs and just about every sensitive piece of technology out there because it doesn’t act like strong solvents do, and it evaporates quickly without leaving a residue. Usually a 1:1 mixture of 90%+ Isopropyl alcohol and water will do the trick. Simply dab a small, clean cotton cloth into the mixture and wipe in straight lines from the center of the disc to the outside edge. To dry the disc, just let it sit for a moment or two in a vertical position.

Ø  Try Window Cleaner

Similar to rubbing alcohol, window cleaner is a great way to clean sticky residues and dirt off of a disc. This isn’t a very “organic solution” but it works. Window cleaner is not a very strong solvent, and it evaporates quickly without leaving residue as well. Instead of spraying the disc, spray a little bit onto a soft, cotton cloth and wipe from the center of the disc to the outside edge—leaving it to dry by propping it up in a vertical position for a few minutes.

Ø  Try the Toothpaste

Toothpaste is a natural abrasive, and that’s how it cleans your teeth, and it will do the same for a disc. But don’t use those extra-whitening formulas. Just dab a little bit of Crest or Colgate on that disc, mix it with a little water and with either your finger or a small piece of cloth, and then buff those scratches away.

3. Aside from cleaning the disc, your disc drive, whether internal or external, might also be the reason causing the read error problem. Try not to use the drive continuously for a long time, as overlong work might generate too much heat inside the drive which might be causing the read error problem. Also, try to cleanse the disc tray once in a while to keep the drive free from dirt and dust, so that it can remain in a good working condition.

4. If cleaning both the disc and your optical drive does not fix the problem, then maybe it’s time to give up that disc, but if it is a brand-new disc you just purchased from Amazon, or nearby computer shop, it could be a bad disc. In this case, you can have it returned and replaced.

Click the menu icon on the top of right and click “Authorize” to input your DVDFab account.