1. Under my account, I have DRM Video Downloader, why I can't use the new product DRM M3U8/DRM MPD Downloader?

Users who have DRM Video Downloader can get the new service in VIP Service for free, not including Adult Serices. DRM M3U8/DRM MPD Downloader is a general download module and is not included.

  1. How to redeem my Amazon Gift Card?

The  Amazon Gift Card  is available at Member Center 30 days later after you purchase the All-In-One Gift package, you can sign in at https://www.dvdfab.cn/member.htm with your purchased Email, check under the View My Products section, and you will see a notice on the upper area which says:
Notice: "Thanks for ordering our All-In-One Lifetime Gift, you are offered Amazon Gift Card for free. Click here to get it."

(This URL is only available within 180 days since the purchase)

Please click on the URL to verify your purchase, once the verfication is successful, you can claim the gift card at the same place.

  1. What can I do if I download a video failed?

Three ways to contact us:

1. Send mail to our service team service@dvdfab.cn include the online video URL and DVDFab Downloader log file in C:\Users\your profile\Documents\DVDFab Downloader\Log.

2. Feedback to us with the online video URL frominside DVDFab Downloader directly.

3. Start the new thread for your problem in DVDFab Downloader forum, and attach the DVDFab Downloader log file and the online video URL.

  1. My drive firmware version does not look like any of the suggested ones. Should I proceed?

UHD Drive Tool tries to match your drive firmware with the best option found on our server. If it cannot find a firmware for the same drive, it will suggest something similar, but then updating to that will mean that you cross-flash. That is considered EXPERIMENTAL, don't do it if you don't want to take chances. It is possible that the cross-flashed firmware does not work as expected with your drive or does not work at all. We create a backup of your original firmware so you can flash back. Contact us if you experimented with cross-flash but ran into troubles.

  1. Is there a validity for the Multi-Computer Lincense?

Sure, the validity of the Multi-Computer License is and only determined by the validity of your original licnese validity.

1). If your original license is a lifetime one, then don't worry, the Multi-Computer License shall never expire;

2). If your original license has a specific expiration date, then the Multi-Computer License shall also expire on that specific date;

3). Based on article 2), it is not recommeded to buy Multi-Computer License if your original license is about to expire soon. The better solution, in this case, is to renew the original license first, and then order the Multi-Computer License.

  1. How to modify the incorrect metadata information?

There is a chance that the metadata information of the copied movie in the Movie Server might not be accurate. When this happens, users can manually edit (open the .meta file with Windows notepad) the .meta file of the specified movie to correct it. Here is how:

Step 1 > For TV Show: fill in the correct information in the title (e.g. DOWNTON_ABBEY_SEASON_5_DISC_3), year (e.g. 2014), season (e.g. 5) and episode (e.g. 8-9) strings, and make sure the string above stay exactly as , and the string below as ;

Step 2 > For Movie: fill in the correct information in the title (e.g. ABSOLUTELY_FABULOUS_THE_MOVIE) and year (e.g. 2016) strings, and make sure the string above stay exactly as , and the string below as ;

Step 3 > When done with the edits, go to Movie Server > Movies > Function Menu > Refresh, to refresh your movie library so that the metadata information can be updated, or you can also restart the Movie Server to fresh the Movie Library.

Besides, there's still another way of correcting the inaccurate metadata.

Step 1 > Open the browse on your PC, type “” in the address bar, and press Enter button on your keyboard;
Note: Replace with the IP address of your Movie Server. If not sure, find it on your Movie Server at Settings > General > Wi-Fi/Ethernet.
Or, you can launch DVDFab 10 > Choose Full Disc/Clone mode > Load a source > Choose the Movie Server from the drop-down menu of the Save to section > click MS Manager;
Step 2 > Hover the mouse pointer over the movie whose metadata needs to be corrected, you will see a three-dot icon show up at the bottom right corner of the poster, click on that icon;
Step 3 > At the popup menu, click on the Matching button;
Step 4 > Enter the correct media title, select a category, and then click on the Search button;
Step 5 > Usually, there will be a couple of posters show up at the next window, you can then select the correct one and click the OK button to apply the poster.
Step 6 > It shall take a few seconds to download and apply the poster, and when it finishes, you can then go back to your Movie Server, and then metadata information should also be updated there.
Step 7 > Move to the Movies section and checked the updated metadata information of the movie you’ve just modified.

  1. How to activate Passkey 9?

Passkey 9 now uses the advanced online verification method for activation, for the detailed information, please refer to  https://www.dvdfab.cn/how-to-register.htm?pid=passkey

  1. Is there a Mac version of DVDFab 10?

Sure, you just need to click on the Apple logo beside the Windows button on the Download page to get DVDFab 10 for Mac.

  1. How do I register DVDFab Player 6?

1). Start up DVDFab Player 6;
     If you choose PC Mode at the Welcome Screen:
2). Click the reverse triangle button at the top right corner;
3). Click the "Activate" button;
4). Enter your registered e-mail and password at DVDFab Member Center;
5). Click the "Activate" button again;

    If you choose TV Mode at the Welcome Screen:

6). Go to Settings;

7). Navigate to License Info;

8). Click the "Activate" button;

9). Enter your registered e-mail and password at DVDFab Member Center;

10). Click the "Activate" button again;

  1. What is miniso? What should I do if I created one miniso file?

Miniso is a new ISO format produced by DVDFab. The .miniso file can be created when copying Blu-ray from disc to folder, or from folder to folder,  it is much smaller than the standard ISO file, only 1-2 MB, this will definitely save your hard drive storage spaces and valuable time from creating an entire ISO image file from source Blu-ray disc.

The output .miniso file need to be mounted by DVDFab Virtual Drive, then it can be played by PowerDVD or other Blu-ray software player just like simulates a normal ISO image file. Please make sure that you have DVDFab Virtual Drive installed on your computer, you can get it here.