1. How to manually transfer the media files to Movie Server?

Sometimes due to the network problem, DVDFab might fail to send the resulting files directly to Movie Server. When this happens, don’t panic, you can still use the traditional copy & paste method to transfer the copied files to the SATA hard drive inside the Movie Server. Here is how:

1.    Go to C:\Users\User Name\Documents\DVDFab10\Temp\MediaServer, find the .meta and .iso files of the copied movie;

2.    In the address bar of Windows explorer, enter \\YourMovie Server’s IP Address\share\sata\sata1\DVDFab;

3.    Copy the two files from path 1 and paste them to path 2.

  1. Can I use DVDFab 9 and DVDFab 10 simultaneously on one computer?

Yes, of course. Everything will run smoothly.

  1. How do I change the language of DVDFab Player 6?

Under PC Mode:

1). Click the reverse triangle button at the top right corner;

2). Click the "Settings" button;

3). Move to General > Language, and then switch to the wanted language.

Under TV Mode:

1). Navigate to Settings;

2). Move to General > Language, and then switch to the wanted language.

  1. Can I copy Blu-ray 3D movies with DVDFab Blu-ray Copy?

Yes, you can. There are three ways to make Blu-ray 3D movie backups.

1. Blu-ray Copy - Full Disc:  Copy as Blu-ray 3D  (BD50 to BD50, BD50 to BD25);

    Convert to Side By Side 3D: (BD50 to BD25 with compression).

2. Blu-ray Copy - Main Movie:  Copy as Blu-ray 3D  (BD50 to BD50, BD50 to BD25);

    Convert to Side By Side 3D (BD50 to BD25 with compression).

3. Blu-ray Copy - Clone:  make perfect 1:1 bit-to-bit Blu-ray 3D copy  (BD50 to BD50).

  1. How to set the output media size as BD25?

You can click on the wrench button to bring up the Advanced Settings window to change the output to BD25.

  1. How to change the aspect ratio for converted files?

On the same row as the main movie title, please click on "Video Edit" button to bring up the panel to change the aspect ratio, you can also crop, trim, add watermark, etc. there in the panel.

  1. Can users who have StreamFab license directly use StreamFab 6 and does not need to purchase it again?

Yes, you can still use it and no need to purchase again.

  1. Under my account, I have DRM Video Downloader, why I can't use the new product DRM M3U8/DRM MPD Downloader?

Users who have DRM Video Downloader can get the new service in VIP Service for free, not including Adult Serices. DRM M3U8/DRM MPD Downloader is a general download module and is not included.

  1. How do I build my movie library in DVDFab Player 6?

1. Launch up PlayerFab after installation, move to the upper part of the left panel, where it shows the Library tab that expands to six sub-tabs — Discs, Movies, Collections, TV Shows Videos and Music.

2. Click on any of the sub-tabs except only for the Discs tab, you can see similar on-screen instructions that explain the benefits of building up your local library.

3. Click the Add Now button which takes you to the Settings panel, where you can Add New Directory, Update Library or Rebuild Library.

4. Click the Add New Directory button, choose the path from your HDD where your media files are stored, and the click the OK button.

5. Return to the main interface, click the Refresh button at each section and you will see your movies, collections, TV Shows and other videos showing up.

6. The Update Library button will refresh the added media libraries for new items you may add into at a later time.

7. The Rebuild Library button will completely wipe out your current media libraries and rebuild from scratch.

 

  1. How to redeem my Amazon Gift Card?

The  Amazon Gift Card  is available at Member Center 30 days later after you purchase the All-In-One Gift package, you can sign in at https://www.dvdfab.cn/member.htm with your purchased Email, check under the View My Products section, and you will see a notice on the upper area which says:
Notice: "Thanks for ordering our All-In-One Lifetime Gift, you are offered Amazon Gift Card for free. Click here to get it."

(This URL is only available within 180 days since the purchase)

Please click on the URL to verify your purchase, once the verfication is successful, you can claim the gift card at the same place.