1. How to check whether my computer is capable of HDR or 4K UHD playback?

Startup DVDFab Player 6, choose PC Mode, go to Settings > Video section, use the "Analyze Hardware" button to run a scan, and you will find out what your system is capable of. 

  1. I don't want to turn subtitle off every time I playback a movie, what to do?

Please go to the Setting window of DVDFab Player 5, navigate to "Playback>Language" section, choose "Off" for Subtitle Language, you will not get any subtitle for playback by default.

  1. Where to find the Player log files?

The default location for log is C:\Users\User Name\Documents\DVDFab Player 5\Log 

You can also click on the Menu button on the right top corner of DVDFab Player 5 to find the option "Open Log Folder".

  1. How to redeem my Amazon Gift Card?

The  Amazon Gift Card  is available at Member Center 30 days later since the purchase of the DVDFab All-In-One Gift package, you can sign in at https://www.dvdfab.cn/member.htm with your purchased Email, and you will see on the upper area which says:
Notice: "Thanks for ordering our All-In-One Lifetime Gift, you are offered Amazon Gift Card for free. Click here to get it."

(This URL is only available within 180 days since the purchase)

Please click on the URL to verify your purchase, once the verfication is successful, you will be able to claim the gift card at the same place.

  1. What subtitle modes do you have for output?

There are four modes for subtitle output in Ripper, you can switch the modes to the one you need in Advanced Settings window. However not all profiles have all the four subtitle mode options available.
1> "Remux into file": with this mode, you can disable or enable subtitle when playback the output file;
2> "Direct render to video": subtitles cannot be disable as they are embedded into the video (you can only choose one subtitle stream for the conversion process);
3> "Extract to idx/sub file": you can disable or enable subtitle during playback, however some players don't support this kind of subtitle files;
4> "Extract to SRT file": only available in MP4 and MKV profile now. You can enable and disable subtitle when playback.

  1. What to do when get error "failed to create directory"?

This "failed to create directory" failure is normally caused by insufficient hard drive space or lack of folder permissions. And there are the options to try and solve this error:

1. Run DVDFab 11 as administrator;

2. Change the Save To target from default drive C: to other drives like drive D:;

3. In DVDFab "Common Settings > General > General" panel change the Temporary Directory to other drive if you are doing Copy.

  1. How to download older versions of DVDFab?

If you purchased "Extended Download Service", you can download old versions of DVDFab.
Extended Download Service ensures you be able to download (at Member Center > Extended Download Service) the standalone offline installer of nearly each and every history official release, whether minor or major version, anytime later just in case you need to reinstall a particular version of the DVDFab software you've purchased. If you don't choose this service, you can still re-download that specific version when you purchase, but only for a limited period of time until a new version comes out. With only $9.9, that limitation will be lifted for good, you can redownload any official release anytime you want.

  1. Do you support to extract SRT subtitles?

Yes, DVDFab 11 supports to extract the subtitles of DVDs/Blu-rays/4K Ultra HD Blu-rays using the OCR (Optical Character Recognition) technology and then output them as standalone SRT subtitle files in the Ripper modules (Advanced Settings > Subtitle Mode).

  1. Where to download offline installer of DVDFab 12?

The offline installer of DVDFab 12 is available on the download page too, please scroll down the page a bit, you will see "DVDFab 12 Offline Installer", click "Free Download" to get it: https://www.dvdfab.cn/download.htm 

  1. How to deauthorize DVDFab 11/12 from the current PC?

There are two ways to deauthorize DVDFab from a certain computer.

1. You can deauthorize DVDFab through DVDFab Member Center at https://www.dvdfab.cn/member.htm. Use Member Center > License Authorizations > Deauthorize All to proceed, this button can be used once a year.

2. In DVDFab program, click on the Menu button on the right top corner, find the Deauthorize button to do it. For more detail about deauthorizing, please refer to https://www.dvdfab.cn/how_to_register.htm 

If you cannot accomplish either of the above, you can contact our support staff for help.