FAQ - View by Products
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Is Video Enhancer AI part of the DVDFab All-In-One package?
No, Video Enhancer AI is a separate program, it's not part the of DVDFab All-In-One package.
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Is VideoCruise available for DVDFab 365 subscribers?
Yes, the DVDFab 365 subscribers can get it, you can get the key from Member Center.
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Can you tranfer Photo Enhancer AI to another PC?
Yes, you need to deauthorize it from the former installer then reinstall and authorize it on the new PC.
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I have DVDFab Multi-Authorization for 3 PCs, can I install it to another PC?
Yes, you can install it on another PC. The 3 PC license will enable the license under your account to be able to run on total 4 computers.
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Does DVDFab All-In-One Lifetime Gift include Photo Enhancer AI?
All-In-One includes all the programs inside DVDFab 12. Photo Enhancer AI is a stand-alone program, it is not included in All-In-One.
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The website says tools are ready to release and others coming soon. If I buy it now, will I get the new tools as they are released or do I need to make separate additional purchases to buy those tool
We will keep updating those tools to the new release of DVDFab Toolkit. If you buy it now, you will get the new tools as they are released, no need to purchase them separately.
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Try to start DVDFab, got "Error message Error at hooking API "LoadString A" Dumping first 32 bytes:...", what to do?
Error message Error at hooking API "LoadString A" Dumping first 32 bytes: 48 88 c4 48 89 58 08 48 89 70 10 57 48 83 ec 40 41 8B f9 49 8b d8 33 f6 4c 8d 40 e8 45 33 c9 89.
-- While you get the above error message upon starting DVDFab, please follow these steps to have a try:
1. Uninstall DVDFab
2. Run CCleaner or similar tool to remove registry of DVDFab 11
3. Reboot PC
4. Redownload DVDFab from https://www.dvdfab.cn/download.htm
5. Install and run DVDFab as administrator
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My Blu-ray reader/writer is not recognized by DVDFab 11/12 via Microsoft Remote Desktop, how can I fix it?
This is not a DVDFab issue, but you can follow illustration on this page to adjust your system setting to solve this issue: https://gilsmethod.com/solution-burn-dvd-cd-remote-desktop
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While converting Blu-ray, the FPS slowly becomes "0", what can I try?
While you encounter issue like this, you can try these first:
1. Give Passthrough profiles a try and see if the process can go through or not.
2. Go to Common Settings>General>A/V Codec, tick the "Disable all GPU codecs for decoding and encoding" box and uncheck the option "Enable Lightning-Recoding when applicable (accelerate H.264 software decoding and encoding)" to convert again and see the result.
3. If it doesn't help, please provide dvdfab_internal.log file and fabcheck_internal.log file to service@dvdfab.cn for troubleshooting.
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Got error message "DVDFabxxx.pkg" can't be opened because Apple cannot check it for malicious software, what to do?
While on macOS, upon installing DVDFab you receive the message ""DVDFab11061.pkg" can't be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information." please go to the Mac System Preferences > Security & Privacy > General, set the "Allow apps to run from" to "identified developers".
