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  1. What graphics card do I need if I want to convert with Enlarger AI?

GeForce 10 series and above, with GPU Memory 3GB and above, and Driver version needs to be 410.48 or above.

  1. On macOS Catalina, my DVDFab got stuck at "logging in..." window. What shall I do?

On macOS 10.15 (Catalina), if you encounter an issue like this, please go to Documents, find the DVDFab folder and rename it to run DVDFab again.

  1. What can I do if DVDFab failed to connect to server/internet?

While DVDFab is trying to access the server/internet via VPN (especially NordVPN), you could get an error message like "Failure connecting to DVDFab Server! Your Host File has been modified...", DVDFab is likely got blocked by NordVPN, you can go to the Settings panel of NordVPN, turn off the "CyberSec" feature, it should solve the issue. 

In case that this "CyberSec" feature is already turned off, please go and check the HOST file, here is more information:


  1. What is the different between using DVD to Blu-ray Converter and convert DVD to Blu-ray with Enlarger AI?

DVD to Blu-ray Converter is to convert DVD movie into Blu-ray Format; while converting DVD to Blu-ray with Enlarger AI, it is the video quality that is changed, the video is upscaled from SD (480P) to Full HD (1080P).

  1. Why it will not copy to a blank DVD, I can copy to the hard drive only- any suggestions?

Normally, this happens when you choose your hard drive as the target in the SAVE TO box, to correct this, all you need to do is to click on the down-triangle in the SAVE TO box, and choose your burner for the target. 

As for the movie disc has already been saved to the hard drive, you can load it as source to DVDFab Copy-Clone/Burn mode to burn it to blank media, so you don't need to go through the copy process again. 

And this is the same for Blu-ray copy. 

  1. How to take snapshot in Player 6?

The default hotkey to take a snapshot is "S", all you need to do is to press the S key on your keyboard during the playback. And the default save directory for the snapshot is C:/Users/USERNAME/Pictures/DVDFab Player 6.

  1. How to change the UI language of DVDFab Toolkit?

Click on the Menu button on the right-top corner of DVDFab Toolkit, and pick the language you prefer under General > Language.

  1. What platform does DVDFab Toolkit support?

Currently, DVDFab Toolkit allows you to run the program on Windows 10/8.1/8/7.

  1. I have DVDFab 3/5-Computer License, does it cover DVDFab Toolkit?

Yes, DVDFab 3/5-Computer Licenses can be used for all the DVDFab software products like DVDFab 12, Passkey 9, DVDFab Player 6 and DVDFab Downloader as well as DVDFab Toolkit. They will share the same 1 authorization on the same computer.

  1. Can I run DVDFab Toolkit on multiple computers?

If you purchase a Single license, you can use it on one computer only; to use it on more than one computer, please order Multi-Computer License. We have two options available: 3-Computer License ($30) and 5-Computer License ($50). For more info, you can check at DVDFab Member Center.