FAQ - View by Products
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What the difference between the new DVDFab Downloader and the old YouTube to MP3 & Video Downloader?
In the old YouTube to MP3 and Video Downloader, it finished the download process only, you may need to install the other software if you want to play back or manage the downloaded files;
In the new DVDFab Downloader, it includes two options: Music Downloader and Video Downloader, but it integrates the download, playback and manage features, means that you don’t need anyother softwaretoplay back or manage the downloaded files, for more info see the features of DVDFab Downloader above.
What websites are supported in the new DVDFab Downloader?
The new DVDFab Downloader supports downloadingvideo/musicfrom 200+ online websites, like YouTube, Facebook, Twitter, Vimeo, Instagram, TED etc. View the supported websites from thislink: https://www.dvdfab.cn/supported-online-sites-list.htm (scroll down for an alphabetical listing)
Will my UHD drive become a brick if downgrading the firmware failed?
No, don’t worry, it’s safe to downgrade the firmware. UHD Drive Tool will back up the firmware first, and it will restore to your old firmware if downgrading the new firmware should fail.
How do I download the online video in DVDFab Downloader?
Follow these steps:
1. Open the website from Explorer tab.
2. The “Download” button will be shown when you visit a supported website.
3. Click “Download” button to choose to download the online video to Audio only or Video.
What can I do if downgrading the firmware fails for my drive?
Please send email to our service team email@example.com, and remember the UHD Drive Tool log file is required to obtain support, just attach it to the email.
Why can't I download 1080p videos from Netflix, Max or other OTT services?
Please refer to the Product Page for the resolutions supported by StreamFab.
If you can't download 1080p videos from Netflix, please contact us through https://www.dvdfab.cn/contact.htm, attaching the log file and video title.
Moreover, the resolution of a downloaded video depends on the highest playback quality and how the video is DRM-encrypted. The reason why StreamFab fails to download 1080p video may be that the OTT service undergoes a DRM upgrade or there is a limitation on the maximum playback quality of the video. For example, Disney+ limits the highest playback quality to 720P in any browser.
Does VIP services of StreamFab support downloading 4K or 8K videos?
The resolution of a downloaded video depends on the highest playable quality and how the video is DRM-encrypted. Currently, StreamFab supports downloading 4K videos from some OTT services, such as Max. And it supports downloading 4K/8K videos from some online websites to watch on 4K/8K UHD TVs.
Why is streamfab not working/always crashes?
Please uninstall the software and clear cache. After restarting the computer, download StreamFab from https://www.dvdfab.cn/downloader.htm and try again. The cache folder at C:\Users\xxx\Documents\DVDFab\StreamFab\temp
For more issues, check out this troubleshooting guide: https://www.dvdfab.cn/resource/video/streamfab-not-working
Why does my Mac show a space shortage?
StreamFab does not support cloud space storage. Please store downloaded videos on your local hard drive. Or you can clean up the contents of the following folder: C:\Users\xxx\Documents\DVDFab\StreamFab\Temp\outputTemp
Why does the video play without sound after being downloaded?
Please change the playback software to play again, such as VLC or PlayerFab. If it still cannot be resolved, please contact us through https://www.dvdfab.cn/contact.htm and attach the video link and log file. The default location for the log file is: C:\Users\xxx\Documents\DVDFab\StreamFab\Log