1. How to download older versions of DVDFab?

If you purchased "Extended Download Service", you can download old versions of DVDFab.
Extended Download Service ensures you be able to download (at Member Center > Extended Download Service) the standalone offline installer of nearly each and every history official release, whether minor or major version, anytime later just in case you need to reinstall a particular version of the DVDFab software you've purchased. If you don't choose this service, you can still re-download that specific version when you purchase, but only for a limited period of time until a new version comes out. With only $9.9, that limitation will be lifted for good, you can redownload any official release anytime you want.

  1. Do you support to extract SRT subtitles?

Yes, DVDFab 11 supports to extract the subtitles of DVDs/Blu-rays/4K Ultra HD Blu-rays using the OCR (Optical Character Recognition) technology and then output them as standalone SRT subtitle files in the Ripper modules (Advanced Settings > Subtitle Mode).

  1. Where to download offline installer of DVDFab 12?

The offline installer of DVDFab 12 is available on the download page too, please scroll down the page a bit, you will see "DVDFab 12 Offline Installer", click "Free Download" to get it: https://www.dvdfab.cn/download.htm 

  1. How to deauthorize DVDFab 11/12 from the current PC?

There are two ways to deauthorize DVDFab from a certain computer.

1. You can deauthorize DVDFab through DVDFab Member Center at https://www.dvdfab.cn/member.htm. Use Member Center > License Authorizations > Deauthorize All to proceed, this button can be used once a year.

2. In DVDFab program, click on the Menu button on the right top corner, find the Deauthorize button to do it. For more detail about deauthorizing, please refer to https://www.dvdfab.cn/how_to_register.htm 

If you cannot accomplish either of the above, you can contact our support staff for help. 

  1. What to do if my drive becomes a brick due to unexpected power off or program crash?

Do not power off, disconnect the UHD drive or close the UHD Drive Tool while the downgrade process is in progress! Otherwise, it may cause your drive to be screwed and very likely to become a brick.

However, if this does happen! No necessary to panic, either! Before the downgrade process, the UHD Drive Tool shall back up your old firmware first. The later versions of the UHD Drive Tool shall be able to restore your previous firmware back.

  1. Why is my computer not seeing my UHD drive even it is connected?

Is this case, please try the following:

a). Disconnect, reconnect the UHD drive and then reboot your computer;

b). Manually enable the UHD drive from the Device Manager. 

  1. Do I need to download separately or will I be able to update automatically to new versions of DVDFab 12?

You can always download the latest version of DVDFab 12 at http://www.dvdfab.cn/download.htm and install it manually to get updates.

When a new version is available, you will get a notification upon DVDFab 11 starts up, and you can choose to update it online. 

  1. Is there a PDF manual for DVDFab 11?

You can download manual for DVDFab 11 here: https://www.dvdfab.cn/manual?trackid=navemenuL

  1. I have installed DVDFab 12 and now I have both version 10 and version 11. Can I uninstall DVDFab 11?

Sure, you can uninstall DVDFab 10/11 if you don't want to keep both versions. DVDFab 12 keeps all the features that are available in DVDFab 11, so generally speaking, you shall not need to keep both.

  1. How to install DVDFab 12 to a different directory?

Double-click on the Installer, on the installation window, click on "Custom" to choose a different directory, and then click on "Quick Install " to continue.