Skip to content
  1. How do I delete the task queue?

Please delete the folder "taskdata" at C:\Users\xxx\Documents\DVDFab\StreamFab\taskdata

  1. 502Bad Gateway appears on the Fanza download page

Please clear up the "cache" folder at (C:\Users\xxx\Documents\DVDFab\DVDFab\StreamFab\temp\cache) to try again.

  1. What's the System Requirement of StreamFab?

- Windows version:

Windows 11/10/8.1/8/7 (32/64 bit)

Intel i3 or above

4GB of RAM or above

40GB of free hard disk space or above

Live Internet connection required

- Mac version:

macOS 10.10 - 12.2

Core 2 Quad and above

4GB of RAM or above

40GB of free hard disk space or above

Live Internet connection required

  1. Why is the download speed so slow?

As for the download speed, it's the streaming services allocating bandwidth.

5mbps sounds close to the minimum you would need if you were streaming HD content in real time.

You may also check your system resources, something else may be hogging your bandwidth.

  1. After installing StreamFab and opening it, the message "Entry Point Not Found when it starts up" prompts.
  1. Why can't I download multiple videos on Netflix Downloader?

Only YouTube related websites support downloading multiple videos( up to 5 at a time).

  1. My downloaded videos do not have subtitles, what should I do?

When the download is complete, please make sure that you have enabled the subtitles when you playback the videos. If you still have a problem, please contact our Service Team at

  1. Why I pasted the URL in the software, it failed?

The method of pasting the URL is only for YouTube related websites, not for VIP Services section.

For the websites in VIP Services, take Netflix Downloader for example, you may click Netflix and then search for videos you want to download, or paste the URL at the top URL bar of Netflix Downloader.

  1. What should I do when upgrading StreamFab but it failed?

You can click to directly download and install the latest version of StreamFab to get update.


  1. Can StreamFab download live video?

There is currently no plan to add support for live video downloads.