1. What does 'friendly' drive mean?

The drive was not specifically designed to work with UHD Blu-rays, but DVDFab can use it with such discs.

  1. How to register DVDFab 10 with DVDFab account, and how to get password when I forget it?

DVDFab 10 products use the most advanced online verification method, so you just need to use your DVDFab account to activate/authorize your software.

For users who haven’t activated DVDFab account, there’re two methods to activate account: 1. Click the activation link in your registration email; 2. Go to our Member Center and click “Create an Account” to create your DVDFab account with the email you used to purchase our products.

For users who have activated their account but forgotten the password, please click “Forgot Password?” in Member Center.

For users who’re not sure if account has been activated, you can: 1. register in Member Center directly with the email you used to purchase our products, if you’re prompted that the account already exists, then go on to reset password; 2. click “Forgot Password?” in Member Center, if you haven’t registered, you'll be prompted that your account doesn't exist, and you can go on to register an account.

Our Member Center can be accessed at: https://www.dvdfab.cn/member.htm

  1. What kind of payment method do you accept?

The available methods are VisaCard, MasterCard, and JCB (Japanese exclusive).

If you want PayPal for payment method, please contact our support team for information. Thanks.

  1. How to disable DVDFab File Transfer from poping up if I don

File Transfer is no longer an option in DVDFab, you can find its features via app DVDFab Remote, please visit  our downloader page to get more info: https://www.dvdfab.cn/download.htm

  1. Can I convert movies with audio only?

Yes, you can. DVDFab DVD Ripper, Blu-ray Ripper and Video Converter support to output "Audio" only, by which you can convert DVD, Blu-ray or video file into several kinds of audio files, like mp3, mp4, aac, wma, wav and etc. It's easy, fast and efficient.

  1. Can I play back the online stream video by using the internal player?

Yes, you can it as Video or Audio only from YouTube website by click the “Play” button. See the attached pic above.

  1. What does 'official' drive mean?

A drive that was designed and tested to work with UHD Blu-rays. It supports AACS 2.0 protection. Not all official drives are supported by DVDFab.

  1. Can I use the Multi-Computer License on both Windows and Mac computers?

When purchasing a Multi-Computer License, please be clear:

1). You cannot purchase a Multi-Computer License if you do not own any paid version of DVDFab product yet;

2). If your original license is for Windows, the Multi-Computer you are about to purchase only works on Windows computers;

3). If your original license is for macOS, the Multi-Computer you are about to purchase only works on Mac computers;

  1. What’s the difference between the registration methods of DVDFab 9 and DVDFab 10?

Both DVDFab 9 and DVDFab 10 do not require a key file for registration as they both use online verification. In DVDFab 10, you can click on the Menu button, find "Authorize" to put down your registered email and its password at DVDFab Member Center to activate the DVDFab product(s) you have, for more info, please refer to: http://www.dvdfab.cn/how_to_register.htm

  1. How to remove subpicture/subtitles when convert?

Do not select any subtitle stream (choose NONE) at the Subtitle dropdown at the Main Interface, or you can go to  "Common Settings > Stream > Subpicture" and mark the option "Do not preselect any subtitle track", DVDFab will not select any subtitle stream by default.