FAQ - View by Products
- DVDFab 11
- DVDFab 10
- DVDFab 9
- DVD Copy
- Blu-ray to DVD Converter
- Blu-ray to UHD Converter
- DVD Ripper
- Blu-ray Ripper
- Video Converter
- File Transfer
- Player 6
- Installation and Registration
- Sales and Support
- Upgrade and Renewal
- UHD Drive Tool
- DVDFab Downloader
- DVDFab Toolkit
- Photo Enhancer AI
- Media Recover for DVD
- Media Recover for Blu-ray
- Will UHD Creator come to the Mac platform some day?
- Where can I find the crash file when encountering crash issue with DVDFab Mac version?
- Where to find log files for DVDFab for mac?
- What is .nfo file?
- Where to find DRM Removal for Apple?
- Is it possible to uninstall DVDFab from my C drive and then install it on my D drive?
- Can I use Passkey to rip movies?
- How to check whether my computer is capable of HDR or 4K UHD playback?
- I don't want to turn subtitle off every time I playback a movie, what to do?
- Where to find the Player log files?
Will UHD Creator come to the Mac platform some day?
Currently, macOS doesn't have hardware GPU that can encode 4K HEVC 10bit for UHD now. If you use CPU, the process will use maybe days to encode a two-hour movie. So, no, UHD Creator won't be added to DVDFab for Mac in short time.
Where can I find the crash file when encountering crash issue with DVDFab Mac version?
You can access the crash logs through Console app under Application->Utilities, which will display all the system messages. The crash file is usually located in ~/Library/Logs/DiagnosticReports, and you will see its name as this DVDFab_xxx.crash.
Where to find log files for DVDFab for mac?
When you encounter a problem when using DVDFab on macOS, besides decribe the problem, please send us the log files to help check it out. The default location is: /User/User name/Documents/DVDFab/Log
What is .nfo file?
It's a new form for metadata, with which, DVDFab will output the file with the correct information and also output to a nfo file (Including the correct movie name, released date, description, genre, poster and background etc.), so that your media server DVDFab Movie Server, Kodi, Plex and EMBY will read the nfo file and show the correct movie/TV show information for you. Please check this page for more information.
Where to find DRM Removal for Apple?
DRM Removal for Apple is embeded in the DVDFab 11 installer, please download and install DVDFab 11, on the main interface, click on "Utilities" to find it.
Is it possible to uninstall DVDFab from my C drive and then install it on my D drive?
Yes, during the installtion process, you can click on the "Cutom" option to change the installation path from default C drive to other path you like.
Can I use Passkey to rip movies?
Yes, after DVDFab Passkey loads the movie, please right click on Passkey icon on the system tray area, select "Rip to Hard Disk" or "Rip to Image" to save the movie to your hard drive.
How to check whether my computer is capable of HDR or 4K UHD playback?
Startup DVDFab Player 6, choose PC Mode, go to Settings > Video section, use the "Analyze Hardware" button to run a scan, and you will find out what your system is capable of.
I don't want to turn subtitle off every time I playback a movie, what to do?
Please go to the Setting window of DVDFab Player 5, navigate to "Playback>Language" section, choose "Off" for Subtitle Language, you will not get any subtitle for playback by default.
Where to find the Player log files?
The default location for log is C:\Users\User Name\Documents\DVDFab Player 5\Log
You can also click on the Menu button on the right top corner of DVDFab Player 5 to find the option "Open Log Folder".