FAQ - View by Products
- How can I save and send the log files to your support team?
- Why was my standalone DVD player unable to play burnt disks due to area limitations ?
- Can I copy game DVDs with DVDFab?
- What is ISO file and how can I copy movies to hard drive as ISO files?
- How can I slow down the write speed?
- How to handle read errors in DVDFab?
- Can I use "Nero" or "Imgburn" to burn?
- What can I do if I have a DVD movie that can not copy?
- What should I do if I can not send you the DVD INFO files?
- What does "There is no disc" mean when I play burned DVD on DVD player?
How can I save and send the log files to your support team?
Please open Common Settings window, click on "General>Diagnosis", make sure that all the log files are enabled (DVDFab_internal.log, DVDFab_burn_vso.log, DVDFab_process.log) before you use DVDFab, if they are not, you won't get the log files created.
The default location of your logs is:
For Windows: C:\Users\User Name\Documents\DVDFab11\Log
For Mac: /User/User name/Documents/DVDFab/Log
Please locate the "DVDFab" folder following that path, and then zip the "Log" sub-folder and send it to service@DVDFab.cn. Please do decribe what happens and what problem you receive, we will check where the problem is..
Why was my standalone DVD player unable to play burnt disks due to area limitations ?
Please check which standard (PAL, NTSC or SECAM) your original movie disc is and your standalone DVD player supports. We don't touch the conversion between them now, so the burnt disc still keeps the standard of the original disc. If the standard can not be supported by your standalone DVD player, you will get the "area limitations" notice.
Can I copy game DVDs with DVDFab?
As far as game DVD is mentioned, DVDFab currently only copies game DVDs for PS2 and you can use DVDFab DVD Copy - Clone mode to do that.
What is ISO file and how can I copy movies to hard drive as ISO files?
ISO is the image file of the DVD which can be mounted by many virtual drive programs. If you can get ISO read by such programs, you can get it played or ripped like a standard DVD movie. Since it can be stored on your hard disk, as long as you have enough free space on your hard drive, it is very convenient.
You just need to click on the ISO button (beside the folder icon) to choose a target location to copy. Then you will get the ISO file in your save location.
If you can't find the copied ISO files, please open "My Computer"--> click on "Tools" in the upper left, choose "Folder Options", then click on the "View" tab-->Scroll down in the "Advanced Settings" area and cancle the "Hide extensions for known file types" box in it-->Click on "Apply", then you will find the iso files.
How can I slow down the write speed?
You can go to DVDFab "Common Settings > Drives > DVD Write" panel to change the write speed.
How to handle read errors in DVDFab?
Many DVDFab users, more often than not, have encountered the Read Error problem when trying to copy, rip or convert a DVD or Blu-ray disc. What does this error mean, why does it happen, and what can we do, in one way or another, to fix such kind of error?
The Read Error problem usually happens at the very early stage of the backup or conversion process—the disc analyzing stage, and whenever you are confronted with a read error problem, it indicates that there is something wrong with the DVD or Blu-ray disc you are accessing. It could be a bad sector, a scratch, a film of dust, a bad disc, or even a bad DVD/Blu-ray drive. In either case, it prevents DVDFab from reading the content on the disc.
When this error happens, how to fix the problem? Here below are a few things to try.
1. Whenever the Read Error happens, DVDFab shall pop up a dialog window with certain message which reads “Error while reading! Please choose what to do? Retry, abort, ignore, and ignore all.” At this point, following the advice is the very first thing users should try, around 50% of the read error problems can be fixed, if you try again, ignore the current read error, or ignore all the read errors. However, if this does not address the problem, then read on.
2. If ignoring the read error does not fix the problem, it probably means that disc might have been heavily used, scratched, damaged, or severely covered by dirt. At this point, cleaning the DVD/Blu-ray disc should rescue the scene. How to clean? You can try the following.
Ø Use a Piece of Microfiber Cloth
These are the same kind of cloths people use to clean eyeglasses, monitors, and laptop or LCD monitors. Because of microfiber’s very tight weave and the synthetic materials used to make microfiber, dust and particles of dirt are attracted and lifted up into the microfiber, which prevents you from simply spreading the dust around and scratching the DVD/Blu-ray disc further.
Ø Use Rubbing Alcohol
Rubbing alcohol is also often used to clean discs and just about every sensitive piece of technology out there because it doesn’t act like strong solvents do, and it evaporates quickly without leaving a residue. Usually a 1:1 mixture of 90%+ Isopropyl alcohol and water will do the trick. Simply dab a small, clean cotton cloth into the mixture and wipe in straight lines from the center of the disc to the outside edge. To dry the disc, just let it sit for a moment or two in a vertical position.
Ø Try Window Cleaner
Similar to rubbing alcohol, window cleaner is a great way to clean sticky residues and dirt off of a disc. This isn’t a very “organic solution” but it works. Window cleaner is not a very strong solvent, and it evaporates quickly without leaving residue as well. Instead of spraying the disc, spray a little bit onto a soft, cotton cloth and wipe from the center of the disc to the outside edge—leaving it to dry by propping it up in a vertical position for a few minutes.
Ø Try the Toothpaste
Toothpaste is a natural abrasive, and that’s how it cleans your teeth, and it will do the same for a disc. But don’t use those extra-whitening formulas. Just dab a little bit of Crest or Colgate on that disc, mix it with a little water and with either your finger or a small piece of cloth, and then buff those scratches away.
3. Aside from cleaning the disc, your disc drive, whether internal or external, might also be the reason causing the read error problem. Try not to use the drive continuously for a long time, as overlong work might generate too much heat inside the drive which might be causing the read error problem. Also, try to cleanse the disc tray once in a while to keep the drive free from dirt and dust, so that it can remain in a good working condition.
4. If cleaning both the disc and your optical drive does not fix the problem, then maybe it’s time to give up that disc, but if it is a brand-new disc you just purchased from Amazon, or nearby computer shop, it could be a bad disc. In this case, you can have it returned and replaced.
Can I use "Nero" or "Imgburn" to burn?
Yes, you can. DVDFab offers multiple options on choosing your favorite burning engines, you can make your own configuration at Common Settings->Write->Burning Engine, currently, there are four options available: DVDFab Burning Engine, VSO Burning Engine, Nero Burning ROM, and ImgBurn.
What can I do if I have a DVD movie that can not copy?
In this case, please do as suggested below:
1. Please go to Menu button (the down triangle) in the upper right corner of DVDFab, click on Common Settings>DVD>Pathplayer, enable or disable Pathplayer to copy the movie again and see the result
As a note: PathPlayer should be left in the default "Always Enable" mode unless there is some problem copying a certain DVD movie.
What should I do if I can not send you the DVD INFO files?
Please specify the a) full title, b) region code, c) country, d) release date and e) the type (HD/Blu-Ray or regular DVD) of the disc that you're having issues with. Then we will check what the problem is. Thanks!
What does "There is no disc" mean when I play burned DVD on DVD player?
Please check if the disc format (DVD-R/RW or DVD+R/RW) is compatible on your standalone DVD player. Also, please check whether or not your standalone DVD player and TV support playback of PAL, NTSC or SECAM videos. We don't touch the conversion between them.