DVDFab 11

  1. What does the error "Media inserted in Drive X is single layer. Please insert a double layer media to start the write process" mean?

    DVD5 is single layered and DVD9 is double layered, the storage capacities of the two are very different: DVD-5 (Single layer) disk is often called 4.7 GB Media while DVD9 (Double layer) 8.5 GB Media.

    When you receive this message, what you actually want is to burn to DVD5 disc, you can try:

    1. Change the Output to DVD5 in Advanced Settings window by clicking on the wrench button to bring up the box.

    2. Be sure that you set "Writable media (DVD-5) size" a good one for most of the blank media, and we would recommend to set 4300MB, the default one for DVD5 burning for most of the cases, you can check in Common Settings > Drives > DVD Write panel.

    3. If you have done the above two, but still get the same message, please submit the problem along with your DVDFab log files to the support team for help.

  2. Why after order DVDFab 3-Computer License, still cannot authorize DVDFab Player or Passkey?

    At the checkout page of DVDFab, it offers you an option to purchase DVDFab 3-Computer License and displays " Includes 3 authorizations of DVDFab 11/Passkey 9/ Player 6/ Downloader/ Photo Enhancer AI on 3 additional computers". But after order DVDFab 3-Computer License, DVDFab 11, DVDFab Player or DVDFab Passkey is not actually authorized.

     

    This is a misunderstanding. DVDFab 3-Computer License means you can authorize the paid option(s) to another three computers. It means you need order the product you want firstly such as DVDFab DVD Copy, DVDFab Player, DVDFab Passkey, then DVDFab 3-Computer License allows you to install the paid product(s) to another three computers. By a single order of DVDFab 3-Computer License, it will not authorize any software.

     

     

  3. Try to start DVDFab, got "Error message Error at hooking API "LoadString A" Dumping first 32 bytes:...", what to do?

    Error message Error at hooking API "LoadString A" Dumping first 32 bytes: 48 88 c4 48 89 58 08 48 89 70 10 57 48 83 ec 40 41 8B f9 49 8b d8 33 f6 4c 8d 40 e8 45 33 c9 89.

    -- While you get the above error message upon starting DVDFab, please follow these steps to have a try:
     1. Uninstall DVDFab
     2. Run CCleaner or similar tool to remove registry of DVDFab 11
     3. Reboot PC
     4. Redownload DVDFab from https://www.dvdfab.cn/download.htm 
     5. Install and run DVDFab as administrator

     

  4. My Blu-ray reader/writer is not recognized by DVDFab11 via Microsoft Remote Desktop, how can I fix it?

    This is not a DVDFab issue, but you can follow illustration on this page to adjust your system setting to solve this issue: https://gilsmethod.com/solution-burn-dvd-cd-remote-desktop

  5. While converting Blu-ray, the FPS slowly becomes "0", what can I try?

    While you encounter issue like this, you can try these first:

    1. Give Passthrough profiles a try and see if the process can go through or not. 

    2. Go to Common Settings>General>A/V Codec, tick the "Disable all GPU codecs for decoding and encoding" box and uncheck the option "Enable Lightning-Recoding when applicable (accelerate H.264 software decoding and encoding)" to convert again and see the result. 

    3. If it doesn't help, please provide dvdfab_internal.log file and fabcheck_internal.log file to service@dvdfab.cn for troubleshooting. 

     

  6. Got error message "DVDFabxxx.pkg" can't be opened because Apple cannot check it for malicious software, what to do?

    While on macOS, you receive message ""DVDFab11061.pkg" can't be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information." upon installing DVDFab, you can go to the mac System Preferences > Security & Privacy > General, set the "Allow apps to run from" to "identified developers". It should work.

  7. What is Enlarger AI?

    With the Super-Resolution technology delivered by DVDFab Enlarger AI (sold separately), the world's 1st AI-powered, deep learning capable video upscaling solution available to general consumers, you can enhance the video quality of old DVDs from SD (480p) to stunning Full HD (1080p). Here you can get more information about it: https://forum.dvdfab.cn/forum/software-support-english/dvdfab-enlarger-ai/374874-new-enlarger-ai-faq

  8. How can I know whether my PC meets the requirement for using Enlarger AI?

    Before the process of converting with Enlarger AI starts, DVDFab will check and list the specification of your graphics card, so that you can know whether your graphics card and its memory are power enough or not. 

  9. What graphics card do I need if I want to convert with Enlarger AI?

    GeForce 10 series and above, with GPU Memory 3GB and above, and Driver version needs to be 410.48 or above.

  10. On mac OS Catalina, my DVDFab got stuck at "logging in..." window. What shall I do?

    On macOS 10.15 (Catalina), if you encounter issue like this, please go to Documents, find the DVDFab folder and rename it to run DVDFab again. It should work.