Installation and Registeration

  1. How can I install DVDFab products if I no longer have the installation file?

You can always download the latest DVDFab at, and then follow the install prompts install the software on your computer and then apply your registered account info to activate the new version.

  1. How can I get the previous version of DVDFab?

If you have purchased "Extended Download Service", you can still access old versions of DVDFab at DVDFab Member Center.

  1. Can I use DVDFab products on Windowns Vista system?

We don't support Vista system any more, please use Windows 10/8.1/8/7.

  1. Where can I set the necessary settings?

For Windows DVDFab, it's on the right top corner after you start up DVDFab, click on the Menu button and the select "Common Settings" to make adjustment. 

For macOS, after DVDFab opens, please go to the left top corner of your Mac's desktop, you will find DVDFab next to the Apple icon, click it and then go to "Preferences... > Common Settings".

  1. Why did I get virus warnning when downloading or accessing key in attachment?

We promise that any DVDFab software or other related file sent to our users do not contain any virus or spyware.
Some anti-virus or anti-spyware software may have false alarming on our software or key file. If you got warning, please report the antivirus software name and its version to us, we will check it out.

  1. Why can't I open the key file?

For DVDFab 8 and previous versions of DVDFab, the key file is associated with DVDFab software installation. If you have not installed DVDFab or the version and key don't match, you can’t open the key directly.

Please right click on the key file and select the "Open with..." option, if DVDFab 8 Qt appears, click on that and click OK, otherwise click Browse and navigate to and select DVDFab.exe in the \Program Files(x86)\DVDFab 8 Qt folder to register.

You can also right click on the key file, choose notepad to open it, then copy and paste to register on the welcome screen of DVDFab.

  1. How can I check if I have registered correctly or not?

On the "License Info" window, you will see your registered email account, Update Expire Time and Status as "Activated".

If you are our Prime Member, you will see "Prime Info" option rather than "License Info" under the Menu list.

  1. What if I lost my licence code (key file)?

New versions of DVDFab since DVDFab 9, no longer use license code or key file for the registration, as it uses online verification method since. All you need to do is to use your DVDFab Member Center account and login password to activate and authorize DVDFab 9/10/11.

If you forgot your password, you can reset it here:

Or simply contact our support team for help.

  1. Why doesn't my software detect the new major version?

This feature calls for internet connection. Furthermore, make sure your firewall, anti-virus software, or anti-spyware software allows DVDFab to connect the internet. You can also use the Check for Update option to check for it manually.

Visit our official website to get the latest version info is also an option.

  1. How long can I use your trail version?

Almost all of our software products are sold as "try-before-you-buy". You can try them 30 days for free, which should be long enough for you to evaluate the program's functionality.