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Sales and Support
Where can I get the full price list of DVDFab Products?
A full price list of DVDFab products is available at https://www.dvdfab.cn/pricelist.htm.
What kind of payment method do you accept?
The available methods are VisaCard, MasterCard, and JCB (Japanese exclusive).
If you want PayPal for payment method, please contact our support team for information. Thanks.
Why can't I get discount price after enter the coupon code?
Please note that the coupon code must be in upper case. You can simply copy and paste them directly.
What currencies are acceptable?
For VisaCard/MasterCard holders: currently accepted billing currencies are US dollar, Austrilian dollar, European dollar, Great Britan Pound, Hongkong dollar, and Russian Ruble;
For JCB (from Japanese market only) holders: currently accepted billing currency is Chinese RMB only.
The exchange will be automatically done by the VisaCard/MasterCard issuing bank without additional costs.
How to redeem my Amazon Gift Card？
The Amazon Gift Card is available at Member Center 30 days later since the purchase of the DVDFab All-In-One Gift package, you can sign in at https://www.dvdfab.cn/member.htm with your purchased Email, and you will see on the upper area which says:
Notice: "Thanks for ordering our All-In-One Lifetime Gift, you are offered Amazon Gift Card for free. Click here to get it."
(This URL is only available within 180 days since the purchase)
Please click on the URL to verify your purchase, once the verfication is successful, you will be able to claim the gift card at the same place.
I am worried about my private information and I dislike paying online. Do I have other means to purchase your product?
Our software can not be ordered in any stores.Our payment platform is 100% secure. You don't need to worry about that.
Why are there a few sellers selling your products at lower price?
The sellers are not legal, and the key you get is not legal too. If you order from them, you can not get any official upgrade and technical service, and we have given them the statement of their unauthorized behavior and will slove this by law. Please DO NOT place order on any other website like eBay, iOffer, Swreg, dvd95copy, DVDFab6.com, dvdfabnet.com, etc.. The only secure online store is https://www.dvdfab.cn/order.htm.
What should I do if I have problem when ordering with credit card?
There are a few things could be considered:
1. Be sure that you and your bank authorize the payment. You can contact your issued card bank or company to see if they have blocked the transaction and lift the ban.
2. Make sure your card supports overseas payment and have sufficient fund.
3. Please do not run a VPN when order.
4. Try a different browser.
5. Or if you have another email, please use another E-mail to check out to see the result.
If it still failed to work, please contact the support team.
How long will it take to get your support response?
Generally, we'll reply to you within 48 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours. Please do contact us again after 72 hours if you do not get a response from us.
Do you provide Telephone Support?
Sorry, we don't provide Telephone Support, at least for now. You can reach our support team at https://www.dvdfab.cn/contact.htm. Please describe your problem in detail and submit the problem using the contact form or use the Online Chat button to send us instant message, Online Chat is available 9:00 - 18:00 (GMT + 8) 11:00 - 19:00 (JST) 21:00 - 06:00 (EST) , Monday to Friday.