Skip to content
The videos contains no subtitle when playbacking the donwloaded videos. What should I do?

1.Please first make sure the video itself has the subtitle. 2.Please make sure you have set the subtile format into "Remux into File" in Common Settings. 3.Please make sure you have enabled the subtitle when playback the video in the player. 4.Please try another player and playback the video to see the result.

Contact Us

If you come across any problems during the process of purchasing or using our product(s), please feel free to contact us. Our service team is always on hand to assist you, and your issue will be dealt with as soon as possible.
Year-Round Online
Service
48-Hour
Get Response
1-on-1 Instant
Live Chat
kefu.png