Reasons Why Amazon Prime Video Is Not Working on Samsung TV

Before we see Amazon Video help Samsung TV, let us see about some common reasons why users might face issues while enjoying Amazon Prime Video on their Samsung TV. Below are some common reasons for users to face the issue.

  • Outdated TV software: Users might have issues if their Samsung TV is running an outdated or old software.
  • Insufficient memory on TV: If there is not sufficient memory, users might face different issues on their TV while watching videos. For this, they need to uninstall the apps that are not in use and clear all cache.
  • Inactive account: An inactive account might also be responsible for the issue. Ensure the subscription to the service is active.
  • Poor internet connectivity: A poor connection to the internet is one of the major reasons users face this issue.
  • Issues with the app: There might be some issues or glitches in the app that might be the reasons for you to face any issue while watching Amazon Prime Video.

How to Fix Amazon Prime Video Not Working on Samsung TV Issue?

Below are some solutions that users can try if Amazon Prime Video is not working on their Samsung TV. Read below to know more

1. Clear the TV’s Memory

This solution has been proven to be very efficient and swift to act. If you are using your streaming service a lot, it is worth making some space on your TV and uninstalling any app that you are not actually using.

2. Clear Cache

This solution is one of the most common reasons behind Prime Video not working on your Samsung TV. Every time we use the TV or resume watching the content from where we left off, the memory on our device is consumed slowly with data that is cached by various apps that are being used. Follow the below steps to know how to clear your memory.

Step 1: Turn on your Samsung TV

Step 2: Click the Home button on your remote control

Step 3: Navigate to Settings and click Apps.

amazon prime video help:2. Clear Cache

Step 4: Next, select System Apps from the list.

Step 5: Tap the app whose cache memory you need to clear

Step 6: Click the Clear cache option.

Step 7: Confirm your decision by clicking OK.

3. Reinstall Prime Video App

This solution is also recommended for the users if they face any issues while watching videos on Amazon Prime Video. Follow the below steps to know how to reinstall the Prime Video app on your device.

Step 1: Begin by going to Settings and clicking Application Manager.

Step 2: Next, tap the Prime Video app and click Uninstall.

Step 3: Now, restart your TV, then reinstall the app.

Step 4: Removing the app will also assist you to get rid of all the unwanted cache files that might have been causing the issue with the app.

Step 5: In order to restart your Prime Video app, hold the Select and Play buttons for some seconds to make the device restart.

4. Check Your Network

In order to get your video playing, we also need to make sure that your network is up and running. Remember, your internet connection must be a minimum of 3.5 Mbits/sec for High Definition (HD) videos and 900 Kbits/sec for Standard Definition (SD) videos. If you are using Wi-Fi, you can also try to place your internet router and streaming device closer to each other. Follow the below steps to check your network connection.

Step 1: Unplug your router, modem, and TV

Step 2: Wait for some time

Step 3: Connect them back in

Step 4: Once you plug in back everything, establish the internet connectivity and try to use your Amazon Prime.

5. Check For Active Downloads/VPNs

Sometimes users can have a really good and strong Internet connection, but this connection can be consumed up by downloading other apps and content and not be sufficient to manage the streaming of Amazon Prime Video. Ensure that nobody is streaming, gaming, or downloading huge files while you are streaming the Amazon Prime Video app. In addition to this, switch off all the VPNs you might be using, they can hinder the app from working at its best.

6. Reboot Your TV

This solution is very easy to perform. A good old reboot can do wonders. Follow the below steps to know how to reboot your TV.

Step 1: Long press the power button on your remote control for almost 5 seconds till your TV restarts

amazon prime video help:6. Reboot Your TV

Step 2: If the issue continues, disconnect the TV from the wall altogether.

Step 3: Next, press the power button on the TV and release it

Step 4: Wait for 2 minutes, connect the power cord of the TV back in

7. Check TV’s Software Updates

Most of the time, the problem that users face might be due to the TV’s software. Hence, we must also update the software on which the TV is running. Follow the below steps to know how to update your TV’s software.

Step 1: Begin by going to Settings and clicking Support.

Step 2: Tap the Software Update option and click Update.

Step 3: Doing this will download and install new updates on your TV.

Step 4: It normally takes a few minutes, do not switch off the TV until the update is finished.

amazon prime video help:7. Check TV’s Software Updates

8. Check For Amazon Prime Video Updates

It might also be the case that your Prime Video app is not updated and hence you are facing the issue. Hence, users need to update the app as well. You can set your TV to automatically update all the apps, or check particularly for the Amazon Prime app. Follow the below steps to know how to update the Prime Video app on Samsung TV.

Step 1: On your TV remote, tap the Smart Hub button.

Step 2: Go to the Featured tab.

Step 3: Here, users will get the Samsung Apps screen.

Step 4: The app that requires a new update will be shown with a white arrow with a blue background. In our case, the Amazon Prime Video app.

Step 5: Click the app icon.

Step 6: Here, users will see a small pop-up.

Step 7: Click the Update Apps button.

Step 8: On the Update Apps window, users will see the list of apps that can be updated.

Step 9: Select Prime Video or choose Select All to update all the apps.

Step 10: Next, click the Update option.

amazon prime video help:8. Check For Amazon Prime Video Updates

9. Factory Reset Your TV

Users can also try to factory reset their TV. Remember, this will delete all the files you had on your device. Below are the steps that you need to follow to know how to factory reset your Samsung TV.

Step 1: Users need to go to Settings and click on General.

Step 2: Next, go to the Self Diagnosis option and tap the Reset option.

Step 3: Enter your PIN (0000 is the default) and then select Reset and click OK.

amazon prime video help:9. Factory Reset Your TV

Why Is My Amazon Prime Saying “Something Went Wrong”?

Another problem that users are facing is Amazon Video helps something went the wrong issue. The reason for users to see this issue might be a poor internet connection. There may also be a conflict with one of the settings in one of the apps or a problem with your network. To fix this, follow the below Amazon com video help steps:

  • Restart your router: Disconnecting and reconnecting it again might solve the issue.
  • Clearing cache: Long press the power button for 20 seconds on your remote. This clears the cache.
  • Reset your Smart Hub: After resetting your Smart Hub, long press the TV remote power button for some time to reset the TV. Users can also update the software on their router or try to sign in again into both their Amazon and Samsung accounts.
  • Reinstall Amazon Prime Video: Press the Home button go to More Apps. Once the installation is done, try opening the app again.

amazon prime video help:Why Is My Amazon Prime Saying “Something Went Wrong”?

Avoid Amazon Prime Video Issues by Downloading Content

We just had a look at different Amazon Prime Video help and solutions that can be used when users face issues while streaming. But in the end, all these headaches can be avoided if you use to download videos for offline viewing. Software tools such as StreamFab and Amazon Downloader can be used to stream and download Amazon prime video offline without any internet connectivity and buffering issues.

In addition to this, this tool can download MP4 movies so that users can enjoy content on any of their favorite devices. StreamFab Amazon Downloader is an excellent tool for most users’ needs when it comes to getting access to the best entertainment videos on Amazon Prime Video.

Fast downloads, high-quality downloads, batch downloads, and subtitle downloads are all available with StreamFab Amazon Downloader. Apart from this, the ease of convenience and use of StreamFab Amazon Downloader is one of the best features to look for while users are downloading videos from Amazon Prime Video. The most excellent part of StreamFab Amazon Downloader is that users can watch Amazon Prime videos offline anytime and anywhere after they have downloaded them.

Follow the below steps to know how to use StreamFab Amazon Downloader.

Step 1: Download and open the tool. Tap the VIP Services section on the left.

amazon prime video help:Avoid Amazon Prime Video Issues by Downloading Content

Step 2: Now, on the right, open the Amazon Prime Video website from the supported services.

amazon prime video help:Avoid Amazon Prime Video Issues by Downloading Content

Step 3: Next, log in to your Amazon account and search for your favorite movies.

amazon prime video help:Avoid Amazon Prime Video Issues by Downloading Content

Step 4: Once you click on the movie, the tool will analyze the content.

Step 5: As soon as the analyzing is done, the tool will offer you different options to download the movie.

amazon prime video help:Avoid Amazon Prime Video Issues by Downloading Content

Step 8: Select the bitrate adaption, video quality, audio, and the subtitle, as per your requirement to download the movie.

amazon prime video help:Avoid Amazon Prime Video Issues by Downloading Content

Step 9: Once everything is adjusted, click on the Download Now option.

FAQs

How do I Update My Samsung Smart TV Automatically?

Follow the below steps to know how to update Samsung Smart TV.

Step 1: Go to Settings.

Step 2: Select Support which is present on the Settings screen in the left corner.

Step 3: Tap on Software Update.

Step 4: Now, set your Samsung Smart TV update to Update Automatically.

How much Amazon Prime account?

An Amazon Prime membership for $15 a month or $139 a year will automatically include an Amazon Prime Video subscription. Alternatively, there are other options such as Amazon and HBO max bundle.

Conclusion

In short, you just had a look at different Amazon Prime Video help and solutions that can be used when users face issues while streaming. We also had a look at StreamFab Amazon Downloader which can be used to stream and download content offline without any internet connectivity and buffering issues.