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FAQ - View by Products

  1. Will downloaded videos disappear if my subscription expires?

No, it will not disappear and offline saving the downloaded video forever.

  1. Are the videos downloaded by StreamFab re-encoded and lossless?

No re-encoding and lossless.

  1. How to avoid StreamFab monitoring the links all the time?

Please click the button(☴) and then go to Settings>General,then uncheck the option "Monitor clipboard content".

  1. How do I delete the task queue?

Please delete the folder "taskdata" at C:\Users\xxx\Documents\DVDFab\StreamFab\taskdata

  1. 502Bad Gateway appears on the Fanza download page

Please clear up the "cache" folder at (C:\Users\xxx\Documents\DVDFab\DVDFab\StreamFab\temp\cache) to try again.

  1. What's the System Requirement of StreamFab?

- Windows version:

Windows 11/10/8.1/8/7 (32/64 bit)

Intel i3 or above

4GB of RAM or above

40GB of free hard disk space or above

Live Internet connection required

- Mac version:

macOS 10.10 - 13

Core 2 Quad and above

4GB of RAM or above

40GB of free hard disk space or above

Live Internet connection required

  1. Why is the download speed so slow?

As for the download speed, it's the streaming services allocating bandwidth.

5mbps sounds close to the minimum you would need if you were streaming HD content in real time.

You may also check your system resources, something else may be hogging your bandwidth.

  1. After installing StreamFab and opening it, the message "Entry Point Not Found when it starts up" prompts.
  1. Why can't I download multiple videos on Netflix Downloader?

Only YouTube related websites support downloading multiple videos( up to 5 at a time).

  1. My downloaded videos do not have subtitles, what should I do?

When the download is complete, please make sure that you have enabled the subtitles when you playback the videos. If you still have a problem, please contact our Service Team at https://www.dvdfab.cn/contact.htm

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