Are you one of those iOS users who face issues while playing videos on your iPhone or iPad? This is a very common problem where your iPhone/iPad won’t play videos, and the major reason behind this may bethe unsupported format. Moreover, there might be various other reasons as well for your iPhone/iPad not playing videos.

If the problem is due to unsupported format, your solution in the Part1 of this article,else move to Part 2.

Part 1:Solution to iPhone/iPad Won’t Play Videos – Convert Videos to iPhone/iPad Supported Formats

Before we move to the solution, let’s first talk about the formats that are supported by iOS devices. Which video will be supported by iPhone or not depends on the codec and other parameters of the video.

Here are what supported:

H.264 video: up to 1.5 Mbps, 640 by 480 pixels, 30 frames per second, Low-Complexity version of the H.264 Baseline Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats

H.264 video: up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Baseline Profile up to Level 3.0 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats

MPEG-4 video: up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats

So, if you have a video that is not supported by your iPhone, the best solution is to use a video converter such as DVDFab Video Converter and convert the video to an iOS supported format.

What is DVDFab Video Converter?

DVDFab Video Converter is a module of DVDFab 11 that enables you to convert videos from one format to another. It also allows video editing to a certain extent. It supports a wide range of formats that means you can convert almost all video formats.

Features of DVDFab Video Converter

1.      Support for a wide range of video/audioformats.

2.      No quality degrade issue after conversion.

3.      It is equippedwith video editing features.

4.      Easy to useand pretty fast.

5.      Audio/video parameters such as frame rate, volume, codecs, etc. can be customized.

Step by step guide to convert videos to iPhone/iPad supported format using DVDFab Video Converter

1.      Download and install DVDFab Video Converter on your computer.

2.      Launch DVDFab, and then click “Converter”.

convert videos to iphone/ipad supported format

3.      Select the source video by clicking on the + icon in the center or just drag the video file in the middle.

4.      Once the video is added to the software, click the  “Profile Selector” as you can see in the screenshot below:

convert videos to iphone/ipad supported format

After clicking on Profile selector, you will see formats that you can select but since you want to convert to the iPhone/iPad supported format, click “Device”, then click “Apple”, you will see lot of options for iPhone and iPad. Click on any as per your requirement, and then Click Start.

convert videos to iphone/ipad supported format

In some time, you will get the confirmation that the process is completed which means, the video is converted to iPhone supported format.

Part 2: Solutions to iPhone/iPad won't play videos on Apps, Safari and Camera Roll

If the format is not an issue, and you are still unable to play videos on apps such as Safari, Camera roll, and others, then check out these solutions:

1.     Update Apps

Once in a while app updates keep coming, and they might be annoying at times, but these updates are for the smooth running of the apps. So, if there are any updates pending, please update the apps in the app store, and the issue “iPhone/iPad won’t play videos” will be solved.

solution to iphone wont play videos

However, if this doesn’t solve the issue, do check the next solution.

2.     Reinstall Faulty Apps

If the videos are not playing on certain apps, that may be a problem with that app itself. It might not be updated well, or the installation is done wrongly, or it might have been corrupted. So, you can delete the app, and reinstall it from the app store, and then try playing the video.

3.     Check the Internet

Sometimes you face issues playing videos on apps like YouTube, Facebook, etc. You should once check whether the internet is working properly. If the internet is working well, you can try resetting the network once, and then try.

solution to iphone wont play videos

You can do this by going to Setting >> General >> Reset >> Reset Network Settings

4.     Force Quit the video apps

You should force quit the apps that are used to play video but since the video is not playing, try once to force quit those apps.

To do this, Press and Hold the “Sleep/Wake” button for few seconds until a red slider is visible. Now, press and hold “Home” button until the app quits.

You can do this and then try again to play the video with those apps.

5.     Restart Your iPhone

Sometimes, due to some deadlock situations or other things, your iPhone may or may not work properly, and in such case, it is the best solution restart it, and then try again to play videos.

For restarting, press and hold sleep/wake button until the red slider appears. Once it appears, slide finger to the slider to turn off the iPhone.

6.     Update the firmware

Sometimes, when there are updates available for your iPhone, and you haven’t updated yet, some features might stop working or behave haywire. So, in that case, it is the best advice to update the software to the latest available version

solution to iphone wont play videos

7.     Delete Damaged Video

Sometimes nothing will work because the problem is with the video. In that case, delete that video, and try playing any other video to see if it works. If it does, it is sure that the video you were trying to play was damaged or faulty. You can delete that! It has no solution other than downloading the same video content from the internet again.

8.     Restore your iPhone/iPad

If nothing works, and your video file is fine as well, restoring your iPhone/iPad is the last solution you can try. Below are the steps to restore your iPhone.

1.Connect your iPhone to your PC. Make sure you have installed iTunes on your PC.
2. On the iTunes screen, click your iPhone name, and then Summary.
3. Click Restore iPhone and confirm it when you are asked for it.
4. It will take some time to restore your iPhone. Once it is restored to factory settings, it will start as a new device. You can set it up, and use the backup to get everything like before.

Now, you can try playing the video, and we are sure that will play without any problem.


Videos are something everyone enjoys a lot, but when such issues arise when your phone or iPhone/iPad won’t play videos, it is frustrating. Therefore, this guide is for you if you are facing such issues. Of all the solutions we most recommend DVDFab Video Converter, and we believe it will help you well solving theissue.

Playing videos on iPhone/iPad, you can also have a look at these top iPhone/iPad video players.