Skip to content
While converting Blu-ray, the FPS slowly becomes "0", what can I try?

While you encounter an issue of conversion speed slowing down to 0 and then freezing without any progress, you can try these first:

1. Give Passthrough profiles a try and see if the process can go through or not. 

2. Go to Common Settings>General>A/V Codec, tick the "Disable all GPU codecs for decoding and encoding" box, and uncheck the option "Enable Lightning-Recoding when applicable (accelerate H.264 software decoding and encoding)" to convert again and see the result. 

3. If it doesn't help, please send feedback to the support team for troubleshooting. 

Contact Us

If you come across any problems during the process of purchasing or using our product(s), please feel free to contact us. Our service team is always on hand to assist you, and your issue will be dealt with as soon as possible.
Year-Round Online
Get Response
1-on-1 Instant
Live Chat