Skip to content
What should I do if DVDFab can not recognize the movie in drive properly?

If DVDFab can't recognize original movie disc from your drive very well on your computer, try to clean the disc and make sure that your PC can read the disc well. You may use a software player and see if it can read the disc or not. If the source is a DVD movie/TV series, you can also try to disable or enable Pathplayer at the Common Settings > DVD > Pathplayer to load the disc again.

Contact Us

If you come across any problems during the process of purchasing or using our product(s), please feel free to contact us. Our service team is always on hand to assist you, and your issue will be dealt with as soon as possible.
Year-Round Online
Service
48-Hour
Get Response
1-on-1 Instant
Live Chat
kefu.png