Frequently Asked Questions (FAQ)

What to do if my drive becomes a brick due to unexpected power off or program crash?

When the downgrade process is in progress, do NOT power off, disconnect the UHD drive, or close the UHD Drive Tool! Otherwise, it may cause your drive to be screwed and very likely to become a brick.

However, if this does happen, you can go to the official website of your UHD drive to download the firmware to install it on your drive again.

Contact Us

If you come across any problems during the process of purchasing or using our product(s), please feel free to contact us. Our service team is always on hand to assist you, and your issue will be dealt with as soon as possible.
Year-Round Online
Service
48-Hour
Get Response
1-on-1 Instant
Live Chat